LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 177 reviews with 2 stars · Clear filters

James A.
Aug 6, 2026
Slow service
Ordered Rayban Wayfarer frame and lens package on July 5th. I did not receive my order until August 4th. Received a text message asking me to send them my frames. Frame package was clearly listed on the order. Had to jump through hoops to talk to a real person to clear up their mistake. Order was then in lens crafting status for over 8 business days. Not exactly fast service as website states. Two stars just because the glasses are correct and are working out nicely.
Response from LensDirect.comAug 6, 2026
Hello James! We're sorry to hear your order took longer than expected and that our mistake with your frame package caused unnecessary frustration. We understand how disappointing that experience was, especially when you were expecting a faster turnaround. We're glad your glasses arrived correctly and are working well, and we appreciate your feedback as it helps us improve our service.
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Jim Oppenheim O.
Jul 9, 2026
Disappointed …
I contracted with LensDirect to replace the lenses in my sunglasses with progressive lenses. After going through all the motions with LensDirect which included providing the make and model of sunglasses as well as sending photos of the glasses and sending the glasses to the company, I was told that they cannot work on my frames. This was very disappointing.
Response from LensDirect.comJul 9, 2026
Hello Jim! We're truly sorry for your disappointing experience. We understand how frustrating it is to go through the entire process of providing your frame details, photos, and shipping your sunglasses, only to learn that we were unable to replace the lenses. We know this wasn't the outcome you were expecting, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is appreciated, and we're sorry we fell short of providing the experience you deserved.
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bene_dee
Jun 3, 2026
Ordered and received non-Rx lenses for Ray Bans
Ordered and received non-Rx lenses for my Ray Ban Wayfarer frames. However, I could not remove the Rx lenses following the LensDirect video. I even heated the frame with Rx lenses in hot water, but I still could not remove the Rx lenses. I don't want to ruin the Ray Ban frames. Any suggestions?
Response from LensDirect.comJun 3, 2026
Hello Bene! Thank you for your feedback. We're sorry to hear that you had difficulty removing the prescription lenses from your Ray-Ban Wayfarer frames. We completely understand your concern about not wanting to risk damaging your frames during the installation process. We have reached out to you directly to offer assistance and discuss options for resolving this issue. One option is to send your frame and lenses to us so our lab can perform the installation for you and help ensure everything is fitted properly. We appreciate your business and look forward to helping you find a solution.
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Ron E.
May 9, 2026
Glass frames are to heavy I get…
Glass frames are to heavy I get blisters on the bridge of my nose, can’t wear them. And as of my lens replacement they took the money out of my account, and it’s been over a month can’t get a straight answer when they be done. So I’m not to happy about anything with lens direct.
Response from LensDirect.comMay 13, 2026
Hello Ron! We’re very sorry to hear about your experience and understand your frustration regarding both the discomfort caused by the frames and the delay with your lens replacement order. This is not the level of service we aim to provide, and we sincerely apologize for the lack of timely communication and updates. We appreciate you bringing this to our attention, and as a gesture of goodwill, your discount has been upgraded to 40%. We value your feedback and will use it to improve both our communication and customer experience moving forward.
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Stephen T.
May 2, 2026
Not a good first impression!!
The first lens that I tried was filmy and wouldn’t clean. I haven’t tried a second yet, but that first one was not wearable.
Response from LensDirect.comMay 5, 2026
Hello Stephen! We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the standard we aim for, and we understand how frustrating it must be to receive a lens that is filmy and not wearable. We have reached out to you directly to assist further and help resolve this issue as quickly as possible.
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DuaneB
Mar 16, 2026
Save your money, use a local service who knows what they're doing!
re: Orders: #914606130 and 914627681. Sent glasses in (with lenses) for update to newer prescription. Received glasses with bifocal cut so low I had to literally look down my nose to read. I complained about this and was told they needed a 'segment distance' which was never asked for in the first place. Since the frames I sent had bifocals in them, all they had to do was duplicate the existing measurement but that didn't happen. I was offered a no cost remake of the lenses, had to send them back a 2nd time and provided as much information as possible to make sure the lenses were made correctly this time. They have had my glasses for 13 days now and have done nothing with them yet! All this started on Jan 27, 2026 and I still don't have my glasses! Update: I finally received my glasses on March 24th and they are correct.
Response from LensDirect.comApr 1, 2026
Hello Duane! We’re very sorry for the ongoing frustration and delay you’ve experienced—this is not the level of service we aim to provide. We understand how important it is to have your glasses made correctly and returned in a timely manner, and we sincerely apologize for the inconvenience caused by the initial error and the extended turnaround time. Your feedback regarding the measurements and remake process is taken seriously, as this should have been handled more carefully from the start. We’d really like to look into your orders and get a clear update for you as soon as possible. Please reach out to our support team with your order details so we can prioritize this and work toward a resolution. We truly appreciate your patience and the opportunity to make this right.
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Peter
Mar 4, 2026
They charged me for an order that did…
They charged me for an order that did not place (and of course didn't receive). I have now been on hold for 45 minutes, keep getting a recording about their five star service and asking for me to stay on hold. no way to contact a human, I have to leave now and can't afford to wait any longer. UPDATE: we reached the company and the issue is resolved, we will get a refund to our credit fard within 3-5 business days
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Dakota B.
Mar 4, 2026
Shipment still hasnt arrived because of…
Shipment still hasnt arrived because of a wrong zip code.
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