LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJul 26, 2017

Hi Joe! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your return and completely understand your frustration. I do see that your representative has been trying their hardest to do everything right. He even sent you a free order, completely on us, for any inconveniences caused. He did my job for me! Next time you order with us, please let your representative know that you have $5 in your account and free Priority Shipping on me! If there's anything we can do to make anything better, we would be happy to assist! :) Have a great day! The LensDirect Team

Response from LensDirect.comJun 28, 2017

Hi Steven! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your return and completely understand your frustration. However, returns are something that are out of our hands. We have to abide by the manufacturer's rules. If a box is written on, especially with Sharpie, we are unable to send them back to the manufacturer and we are not compensated at all. However, we are always looking to compensate our customers. I see that your representative sent you the 6 correct lenses that you are prescribed, which looks to be more expensive than the original order. I understand that frustration about not receiving a refund though. For any inconvenience we caused, I will be putting $10 into your LensDirect account. I hope this helps a little! Please let us know if there's anything we can ever do to help. We would never want to do anything less than make our customers happy! Have a great day! The LensDirect Team

Response from LensDirect.comJun 28, 2017

Hi Hannah! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your order and completely understand your frustration. Looking into it, it appears that there was a mistake made by your doctor. They put a glasses prescription in your contacts. Prescriptions are already hard enough to read without that happening! I do see that your representative called the doctor to get all the correct information for you. Going from a monovision lens to a toric does have a bit of a jump in price. It looks like your representative put on a great coupon to save you as much as she could. The reason two boxes had to be placed was because of the Axis. You have two different ones for each eye, which means that 1 box would not be sufficient. However, we would put an order through without informing you of why we did something. I see your representative did that in an email that I am hoping you received. I am hoping that you and your representative did not have a miscommunication anywhere. That's why I'm here though! For any inconvenience we may have caused, I have put $10 into your LensDirect account. I hope this helps a little! Please let us know if there's anything we can ever do to help. We would never want to do anything less than make our customers happy! Have a great day! The LensDirect Team

Response from LensDirect.comJun 20, 2017

Hi There! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your order and completely understand your frustration. Unfortunately, backorders do happen. Especially with products like you order. I wish we had more control over them but we are at the will of the manufacturer. This is why we suggest AutoRefill for customers with orders such as these so that there is never a backorder! Not to worry though! For this inconvenience, I will be sending you trials to make up for the delay you received. I will be sending them out with expedited shipping so that they get to you as soon as possible. Please let us know if there's anything else we can do to help! We hope to see you again soon and that this never happens again. :) Have a great day! The LensDirect Team

Response from LensDirect.comJun 15, 2017

Hi Betty! Thank you so much for reviewing us! I am so sorry that you had a little bit of trouble. I am here to help! I took a look into your order and started an investigation. It looks like the doctor never gave us a callback within the 8 business hour limit so we were legally obligated to ship out what you ordered. When you emailed us on May 31st at 10:47 PM, your order had already been shipped out by them. Your representative emailed you the next day (June 1st) at 11:58 AM saying that if you did not want the package, then you could refuse it and we would have refunded you as soon as it came back. Not to worry if you did not get this though. I am having your representative send you your return label for lenses so that we can refund you as soon as this package is back. As long as your boxes are unopened and unmarked, we will be able to give you a full refund. You can always email your representative or call us at 800-536-7111 with any questions or concerns. We will always be here to help! Please let us know if there's anything else we can do to help you! Have a great day! The LensDirect Team

Response from LensDirect.comJun 15, 2017

Hi Taaisha! Thank you so much for taking the time to review us! I started an investigation as to why your order took so long. It looks like you ordered on Memorial Day weekend. On this weekend, this office was closed till Tuesday (May 30th) when this order shipped out. It also looks like it was attempted delivery but the office you sent it to was closed to they had to wait till Monday. However, I completely understand your frustration and would never want you to have to wait for contacts! Next time you order with us, please let your representative know that you have free Priority Shipping on me! I hope I was able to clear everything up and help a little bit. :) Please always let us know if you are unhappy. We would always love to help! Have a great day! The LensDirect Team

Response from LensDirect.comMay 12, 2017

Hi Nicholas! Thank you so much for taking the time to review us! I took a look into your order and started an investigation. It looks like the doctor never gave us a callback within the 8 business hour limit so we were legally obligated to ship out what you ordered. I just contacted them again and they informed me that you are prescribed Air Optix Aqua, NOT Air Optix Night and Days. What I am going to do is order you trials of Air Optix Aquas. These will be much more comfortable since these are what you are prescribed. These will be getting shipped out for you on Monday and will arrive by Tuesday. :) I hope I helped a little. Please let us know if there's anything else I can do to help. Have a great day! Kathryn

Response from LensDirect.comMay 12, 2017

Hi John! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your order and completely understand your frustration. I see that USPS had a little trouble delivering to your business one day but it still should not haven taken this long to get to you. Unfortunately, backorders do happen. Especially with prescriptions as high as yours. I wish we had more control over them but we are at the will of the manufacturer. This is why we suggest AutoRefill for customers with orders such as these so that there is never a backorder! Not to worry though! For this inconvenience, I will be upgrading your shipping next time so that here will not be as much of a delay. I hope this helps a little. Please let us know if there's anything else we can do to help! We hope to see you again soon and that this never happens again. :) Have a great day! The LensDirect Team