John S.
Excellent customer support
I very much appreciate the assistance I received from Kwasi, a very knowledgeable and professional representative for LensDirect.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
John S.
I very much appreciate the assistance I received from Kwasi, a very knowledgeable and professional representative for LensDirect.
nnm
NYAH responded promptly to my inquiry about the item that had not yet been shipped.
Happy C.
Kissel was polite and professional. She was able to pull up an old order and provide me with the details I needed.
Patti
Outstanding customer service. Simple things like saying my name, asking me how my day is going, being kind all go a long way.
Woody E.
Good Chat Assistance. Nyah provided great assistance through online chat to merge multiple accounts and gather necessary information for my order. She told me the next steps that will be taken by LensDirect.
JULE W.
Great customer service from Rissa!
Joyce J.
Fantastic assist on getting me another pair of glasses!!!
heidi
Nyah was very helpful to me in the ordering process.