LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Nicole J.
Jan 21, 2026
Kissel responded promptly to assist…
Kissel responded promptly to assist with my concerns and even answered a question I forgot to ask - how long it will take for my frames to be processed and shipped. Thanks Kissel!
Response from LensDirect.comJan 21, 2026
Hello Nicole! We’re happy to hear that Kissel responded promptly, addressed your concerns, and even went the extra mile by providing shipping and processing details. We’ll be sure to share your appreciation with her. Thanks for choosing lensdirect.com we’re always glad to help!
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customer
Jan 21, 2026
Employee Kissel was very helpful and…
Employee Kissel was very helpful and patient. She answered all my questions.
Response from LensDirect.comJan 21, 2026
Hello There! We’re glad to hear that Kissel was helpful, patient, and able to answer all of your questions. We truly appreciate your feedback and thank you for choosing lensdirect.com we’re always here to help!
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Dino G.
Jan 21, 2026
Sari was most helpful
Sari was most helpful
Response from LensDirect.comJan 21, 2026
Hello Dino! We’re glad to hear that Sari was most helpful. We appreciate you choosing lensdirect.com and look forward to assisting you again!
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Ricardo
Jan 21, 2026
Djanna provided exceptional service
Djanna provided exceptional service, what a pleasant experience. Her help made the process extremely easy and I am happy with the speed at which order was processed and is currently on the way. Don’t usually do reviews but her service was second to done. Great job!
Response from LensDirect.comJan 21, 2026
Hello Ricardo! We’re thrilled to hear that Djanna provided exceptional service and made the process easy for you. We’ll be sure to pass along your kind words it means a lot to the team at lensdirect.com. We’re glad your order is on its way and that you’re happy with the speed of processing. Great to have customers like you!
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Nancy G.
Jan 21, 2026
Wonderful customer service
After placing an order, I found that my submitted prescription was incorrect. I called, and Nyah was more than helpful in putting my order on hold so that I could get a correction made. I was so relieved and grateful for her quick and friendly service.
Response from LensDirect.comJan 21, 2026
Hello Nancy! We’re so glad to hear that Nyah was able to assist quickly and put your order on hold while you corrected your prescription. Her friendly and efficient service is exactly what we strive for at lensdirect.com. We appreciate your feedback and are happy we could make the process easier for you!
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Leisa
Jan 21, 2026
Great communication
Great communication. Very responsive. Accuracy and completeness. Thank you Chelsea. 1/20/26 Update: Mario has also been very responsive and informative. This is valuable communication and very refreshing.
Response from LensDirect.comJan 21, 2026
Hello Leisa! We’re glad to hear that Chelsea provided great communication, was responsive, and ensured everything was accurate and complete. We’ll be sure to share your appreciation with her. Thank you for choosing lensdirect.com we’re always happy to help!
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Blaine B.
Jan 20, 2026
Rissa was very helpful
Excellent customer service resolving my issue
Response from LensDirect.comJan 21, 2026
Hello Blaine! We’re glad to hear you received excellent customer service and that your issue was resolved. We appreciate you choosing lensdirect.com and look forward to assisting you again!
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Adam C.
Jan 20, 2026
I had some questions about things
I had some questions about things, especially after getting the box with which I would use to send my glasses. I contacted you through your chat feature and Rissa answered. The answers to my questions given were clear and put my mind at ease. Couldn’t have done better.
Response from LensDirect.comJan 21, 2026
Hello Adam! We’re thrilled to hear that Rissa was able to provide clear answers and put your mind at ease through our chat feature. We’ll be sure to pass along your kind words. We appreciate you choosing lensdirect.com and are always here to help make the process smooth!
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