LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJan 22, 2018

Hi David! I am so sorry to hear that you had trouble with shipping. Because of the holiday season (Christmas/New Years), UPS/USPS had a little bit of trouble accommodating all of our orders. Don't think we forgot about you though; we have been keeping a close eye on your tracking! If the package got lost, then we would have been able to send you a replacement, which I see your representative had at the ready if that happened! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi Gerard! I am so sorry to hear that you had trouble with shipping. Because of the holiday season (Christmas/New Years), our manufacturer had a little bit of trouble accommodating all of our orders. I see only 1 day of delay but it still got to you the same time! Don't think we forgot about you though; we have been keeping a close eye on your tracking! If the package got lost, then we would have been able to send you a replacement, which I see your representative had at the ready if that happened! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 16, 2018

Hi there! I apologize about that inconvenience. Unfortunately, Freshlooks are being discontinued within a year or two. We had to increase our prices. An email was sent out the end of September to inform any customers about this increase. We are just as upset as you are! For this inconvenience, I have put $10 into your LensDirect Account. Please let us know if there's anything else I can do to help. Have a great day! The LensDirect Team

Response from LensDirect.comNov 9, 2017

Hi Alex! Thank you so much for choosing LensDirect for your contact needs! I am so sorry about your lenses always being on BackOrder. Dailies torics tend to take a while. Alcon does not like 30 packs for some reason! I suggest switching to 90s. For some reason, those are much faster! For the inconvenient wait, I put on $5 account credit that you can use whenever you'd like! I will also be giving you expedited shipping for free on your next order. I hope this helps a little bit. :) Please let us know if there's ever anything you need! We would be more than happy to help. I hope to see you again soon. Have a great day! The LensDirect Team

Response from LensDirect.comAug 21, 2017

Hi Lu! I am so sorry to hear about those lenses. I think I can help! I just spoke with your doctor about what you're prescribed. It looks like we called your doctor and left a message when you placed this order. It passed the 8 business hours, which is the amount of time given by law to the doctor to contact us back. Since they did not contact us back, we are legally obligated to send out what you ordered. You are prescribed Biofinity Multifocal D in the right eye and Biofnity Multifocal N in the left eye. I will be ordering your correct prescription today. I will get that ordered for you right away and send that out with expedited shipping, all free of charge! Please always let us know if there's anything else we can do to assist. :) I hope I helped a little. Have a great day! The LensDirect Team

Response from LensDirect.comAug 17, 2017

Hi June! I am so sorry to hear that those lenses are uncomfortable. I think I can help! Sometimes, not often, the manufacturer sends us what we like to call "bad batches." Normally, if this happens, we immediately get a hold of the distributor and order extra lenses so that you are not wasting your money! I am happy to hear that the representatives took care of this. :) I will be ordering your correct prescription today. I will get that ordered for you right away and send that out with expedited shipping, all free of charge! Please always let us know if there's anything else we can do to assist. :) I hope I helped a little. Have a great day! The LensDirect Team

Response from LensDirect.comAug 17, 2017

Hi Niki! Thank you so much for choosing LensDirect for your contact needs! I am so sorry about your lenses always being on BackOrder. Positives in Biomedics Toric tend to take a while. Coopervision does not like positive powers for some reason! For the inconvenient wait, I put on $5 account credit that you can use whenever you'd like! I will also be giving you expedited shipping for free on your next order. I hope this helps a little bit. :) Please let us know if there's ever anything you need! We would be more than happy to help. I hope to see you again soon. Have a great day! The LensDirect Team