Cynthia
Very helpful and patient with me even…
Very helpful and patient with me even tho i was frustrated!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Cynthia
Very helpful and patient with me even tho i was frustrated!
Michael A.
I received and email telling me my order was canceled because there was an error on my order. When I called the 800 phone number for assistance, I was connected with Haven. Haven was able to edit/update the bad order, and was able to fix my error. Haven was very helpful. Great service. Always a good experience when dealing with LenseDirect.
Gary I.
Great customer service
Lisa
HAVEN WAS AMAZING AND TOOK CARE OF MY ISSUE !!
Nickyan O.
Kwasi was great answering my questions
Jacqueline F.
Affordable prices, discounts available. Free shipping.
Lorraine P.
Today I called to order new lens’s for my existing eyeglasses . The technician support helping me DJanna was sososo helpful, polite, patient answered all my questions. I am an elderly woman and I appreciate your company support team and your unbeatable prices. If I could I would add one more star! Lorraine February 2026
Gary
My experience was great and Chelsea was very helpful. She made the process very smooth and easy.