LensDirect.comReviews of lensdirect.com

Response from LensDirect.comApr 12, 2018

Hi Jenna! I am so sorry to hear this! I just looked into your order and it appears that your order was delivered! It was able to be shipped out within 1 business day :) I would check your spam folder just in case our emails are in there. I would also email your representative, Kathryn, if you do not see them in your spam folder. We may just have an incorrect email! Her email is [email protected] or you can call her at 800-536-7111 so we can make sure we have everything correct. For this inconvenience, I have put $5 into your account. I hope this helps a little! I hope that we hear from you soon! Have a great day! The LensDirect Team

Response from LensDirect.comApr 10, 2018

Hi Martin! I am so sorry to hear that you had difficulty! I always suggest calling us with questions so that you can get immediate service. You can, of course, order as many or as little as you would like and we always want to help with that! For this inconvenience, I would love for you to have expedited shipping on your next order! I hope this helps a little. Please reach out to us if there's anything else we can do to help. Have a great day! The LensDirect Team

Response from LensDirect.comMar 26, 2018

Hi Julia! Thank you so much for informing us of your experience! I apologize about any inconvenience. Looks like you had a delay because of the snow storm. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comFeb 23, 2018

Hi Kevin! Looks as though you placed your order on the 7th and it was shipped out the 8th. With that free shipping you received, which allows for 5-6 business days, it looks like it arrived by the 6th business day. We know that it stinks waiting for contacts though! Next time, let your representative know that you have expedited shipping on me! :) Please let me know if you have any questions or concerns. Have a great day! The LensDirect Team

Response from LensDirect.comFeb 23, 2018

Hi Liz! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with multifocals, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comFeb 5, 2018

Hi Hallie! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with high powers, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi Mindy! I am so sorry to hear that you had trouble. Unfortunately, it is against the law to charge for something we do not have in yet. And I see here that you have an astigmatism. As stated in your order confirmation, torics can take a few extra days to get in. I see it took 1 extra day to ship out but still got to you the same time. Thank you, USPS! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team