LensDirect.comReviews of lensdirect.com

I want to give credit where it’s due. After some initial frustration, my issue was escalated to a supervisor named Starra, and she completely turned the experience around. She reviewed my case carefully and approved a full replacement of my frames and lenses, which I truly appreciate. While I couldn’t exchange for Oakley or Ray-Ban, LensDirect ultimately stood behind their product and made things right. I would recommend continued training for non-supervisory support staff so manufacturing or frame-quality issues can be recognized and resolved earlier. It would also be helpful if frame quality were more clearly covered under warranty, as that would prevent situations like this from escalating. Thank you to Starra for handling this professionally and ensuring a fair resolution.

Mario was incredible. I have probably had over 100 phone calls with customer service reps across dozens of companies and have never dealt with anyone better.

Adelita was a great help in sorting out a credit card situation ofr a specific order. She clearly explained next and she even followed up via email confirming all steps were executed to reach the end goal. Really appreciate her help and the follow up !

Natha cancelled my order no problem for me. Costumer service was great 😃

All is simple. I like simple. Starr was helpful where I did get stuck.

Could not find a way to cancel one of my subscriptions online. I had to call in to do so. I talked to Adelita and she was able to cancel a second subscription that I was not aware of.

Kwasi was amazing - timely response and complete satisfaction with resolution.

Adelita was very helpful