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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Damiano F.
Feb 6, 2026
Djanna from customer service was very…
Djanna from customer service was very helpful. Happy I do business with them
Report
Ang
Feb 6, 2026
Natha handled my request quick with no…
Natha handled my request quick with no issues. Very pleasant experience.
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JSG
Feb 6, 2026
Knowledgeable & Polite
Very polite and knowledgeable. Effective and efficient time management on the phone. Adelita Cal did a great job. Thank You
Report
Matthew W.
Feb 6, 2026
They will make it right...
The first cut of my lenses didn't turn out right, and my doctor tweaked my prescription just a bit because of it. LensDirect made it right by recutting the lenses at no charge. Sari was super helpful and professional in getting me taken care of!
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Roger K.
Feb 6, 2026
Had an issue with a contact lense…
Had an issue with a contact lense order, Djanna resolved it quickly and very professionally via chat!
Report
Haley S.
Feb 5, 2026
Defective Lens/Great Customer Service From Mario
I called and spoke with Mario. I had ordered my contact lens and for some reason the whole box of left lens ripped within the 3rd or 4th use. But Mario listened and took care of it right away. Great customer service! Will definitely be ordering from LD again!!
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MB in S.
Feb 5, 2026
Mario was very helpful
Mario was very helpful
Report
Alice B.
Feb 5, 2026
Patient and Pleasant
I had many, many questions regarding the two pairs of frames I'm seeking lenses for, and Dion steadfastly and patiently answered them all. I was likely pretty annoying but Dion seemed to understand that I only wanted to get them right...
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