Mercedes M.
Risa helped me with my issue
Risa helped me with my issue, and the result I received was great. She is very professional.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Showing 10,162 reviews with 5 stars · Clear filters
Mercedes M.
Risa helped me with my issue, and the result I received was great. She is very professional.
Zack N.
Adelita was very helpful.
Alan
Dion was very helpful and said she would update me when she had more info from the shop
Jason R.
Simple and effective customer care. No issues finding where my problem was coming from and how I need to resolve it.
Tom
Quick, efficient service. Thank You Haven
Jae K.
The website is easy to navigate and has a great selection of contacts at good prices. I made a mistake in my order and had to call customer service to correct the error. The person I spoke with - Chelsea - was super friendly and understood what needed to be fixed and immediately made the update for me. It was great speaking with such a pleasant representative and have the issue corrected quickly and on the first try.
theresa
Agent was extremely prompt,polite and professional!!!!
Brent B.
CHELSEA corrected and reprocessed my order quickly. Thanks!