Andrew M.
Great Customer Service
Haven was a great help and fast response with my questions. Thank you.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Andrew M.
Haven was a great help and fast response with my questions. Thank you.
Jessica P.
Sari was wonderful… I have to admit I was doubtful about talking through chat and then talking on the phone, but it seems that I had the same person who carried me throughout the whole process. Sari was so helpful and so kind. Sari went above and beyond meeting my expectations.
n/a
Natha answered my question and updated my file with needed information, she was very courteous and knew exactly what to do.
Marie D.
After dealing with a handful other companies to get a contact script refilled I found lens direct to come through with the best customer service and they were the most cost effective. Kwasi was professional, friendly, and fast. My prescription document was not uploading the way that was needed and they were patient and provided the feedback necessary to complete the task and get my contacts on the way. Thanks again!
LPP
Sari confirmed my order and answered my questions.
Deborah S.
Nyah was great to talk with and helped me with my upcoming order. Thank you so much!
Kathryn S.
Rissa was very helpful. She took care of me immediately and made sure everything was okay. She had an excellent response time. Unfortunately I had someone named Nyah that was assisting me before, was no help at all and was very dismissive of me and would not answer so I really appreciate the help from Rissa :)
Karen G.
Nyah was very quick & easy to work with