LensDirect.comReviews of lensdirect.com

Ellen, the customer service expert I spoke to on the phone, was amazing. 10/10, wonderful professional, solved all my problems kindly and quickly. However, the website and text service are not the best. While I was on hold, I was encouraged to get off the phone and use the company’s text service instead. No one ever responded. Then, I went on the company website to try and log in to my account. I requested a password reset twice, and never received a reset link. The customer service was outstanding, but the technology has a lot of room for improvement.

I called the company since my credit card did not go through and spoke to Lenora, who was very professional, calm and helpful. She was able to take care of the problem and also offered me a 30% coupon, that I had tried to use online, but couldn't. Thank you, Lenora.

Ellen was great. She promised to follow-up on my order which was delayed. I’e never experienced such a long delay with Lens Direct. This was a one-off. Ellen followed up, as she promised, and let me know the status of my order. She even went as far as to ask me when I was leaving for vacation to assure that my replacement glasses would arrive in time. She saved my status as a return customer.

Had issues uploading my Rx and getting my order filled. What made up for the IT shortcomings was the excellent customer service. Kissel emailed me and was clear and prompt in addressing the issue and getting back to me.

Natasha was terrific in helping me to return some contacts. The hold time waiting was a little long, but no reflection on her. She was extremely helpful..

Lenora was amazing and the only person who was able to assist me. I called and emailed for 4 days with promises that they'll get back to me for an urgent order that needed doctors verification. I almost cancelled in frustration but once I spoke to Lenora she smoothed everything out within minutes. I was about to end my business with Lensdirect. I'll give it another try next time. Next time I'll just text, I feel like the emails just get lost and the phone calling (although they are nice) were not able to assist me with my order.

I had an issue with the product as the wrong prescription was delivered. Kayla responded to this problem & organized a satisfying resolution for me quickly

Great experience on the website and everything worked out pretty smoothly, big thanks to kissel with customer service.