rakesh
Customer support was very prompt and…
Customer support was very prompt and helpful

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
rakesh
Customer support was very prompt and helpful
Ben B.
Djanna was very helpful and just continued to make my LensDirect experience positive.
Consumer
Prompt Reply and Communication. Love that she (NYAH) Texted!
Hondo
The rep was very informed and able to assist with my issue.
George K.
I accidentally sent in my moms prescription instead of mine. Didnt realize it until I got my new glasses from lens direct. They did arrive fast. But I couldn't see with them because it was the wrong prescription. All my fault. So I called and spoke to Djanna and gave her the right prescription and she sent me the whipping lqble to mail back the frames so they could put the right lenses in them. Excellent service. Hank you very much.
Lisa R.
Starr was knowledgeable, helpful and very patient.
Damon
Haven't received my lenses as of yet, but so far the experience has been smooth and trouble-free. I had a couple of questions that were easily and quickly answered by Nyah in the customer service department.
Heather
I used the text messaging for the first time on a saturday and it was quick and easy. NAYA was super helpful and answered my questions without any hesitation. Lens Direct has great modern customer service options!