LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 177 reviews with 2 stars · Clear filters

Sherry L.
Mar 8, 2019
At first was okay... Then...
Okay so the first couple times I ordered I got them they were what they were supposed to be. Then I got a box with a couple that were not in the best shape but they worked next box same way, contacted 2 customer service people after a few days they responded they would send out a replacement box and they apologized which was fine things happen ... have yet to hear anything else or received any contacts! I'm a little irritated I was very nice in my email and even gave it a good rating while this was happening. Considering I need these to see and without them I'm pretty much blind I went elsewhere. Very unhappy
Response from LensDirect.comMar 21, 2019
Hey Sherry, My apologies for any delay, there seems to have been a bit of a backorder with the replacements. Those have since been sent out and delivered. Please let us know if you are still experiencing problems with them. Bad batches of lenses are uncommon, but unfortunately they do happen. We want everyone to be happy and satisfied with their purchase. I have applied a credit of $10 to your account as we look forward to working with you in the future. Have a great day -The LensDirect Team
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Carole L.
Jan 6, 2019
No date on invoices, no 24/7 chat!!
Got the lenses fast. However, while trying to get reimbursed by my insurance company, I found that the invoices don't have a DATE on them which makes it very hard (impossible) to submit. I also clicked on their 24/7 online chat to get some other information and was notified that there is no one there at this time. I won't be ordering from Lens Direct again for these reasons.
Response from LensDirect.comJan 11, 2019
Hey Carole, Sorry to hear about your experience! LensDirect does have 24/7 support, however that is limited to phone calls only. Unfortunately, the live chat is only open during normal business hours. I do see that your chat was answered on the following business day and the issue was resolved. We do our best to provide specialized FSA ready invoices that contain all the relevant information. You should be able to print this out directly from your account. Alternatively, all of our agents have access to send this to you at any time. We would love for you to give us another chance. I have deposited a credit of $5 into your account, usable for any future order with us. Hope to work with you again soon. Have a great day! The LensDirect Team
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Vanessa W.
Nov 17, 2018
Just frustrated that's all.
Just frustrated that's all.
Response from LensDirect.comNov 26, 2018
Hi Vanessa! I am so sorry to hear this! Looks like we are having trouble shipping to your address. It has happened the past few orders. It looks like USPS delivered it to a parcel locker again, which was a choice made by your local post office. You would have to check with them to see what happened there. I would suggest sending this to a brand new address so that this does not happen again. Unfortunately, we cannot control USPS decisions. We can only ship where we are asked to ship to. For this inconvenience, I put $5 into your account for the next time you order. I hope this helps! Let me know if there's anything else I can do to help. Have a great day! The LensDirect Team
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Kristen S.
Oct 25, 2018
My contacts will not go in my eyes
My contacts will not go in my eyes. The second I get them in and blink, they fold up and fall out. I am not sure if I was given old contacts, or if they are just bad? I’ve ordered before and not had a problem, but this was concerning!
Response from LensDirect.comNov 6, 2018
Hi Kristen! It could be 1 of 2 things. It could be that this is a bad batch or your prescription is incorrect. Please email a copy of your prescription to [email protected] if you have it so I can best assist with getting you on track! Let me know if you have any questions :) Have a great day! The LensDirect Team
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LD
Oct 21, 2018
Never informed upon ordering that my…
Never informed upon ordering that my lenses were” back ordered.’ Received this status after I placed the order. Would not have Ordered if I knew this ahead of time. Amount of time to receive my order was unacceptable.
Response from LensDirect.comNov 6, 2018
Hi there! Looks like you have Preference Standard in positive powers. This is the top product, including torics and multifocals, that is the most difficult to get in. They are lenses that last 2-3 months so they are made-to-order. Your doctor should have informed you about the difficulty of this product. I apologize for any inconvenience we caused, however the manufacturer is entirely in this control. Just to give you another heads up, unfortunately this product has been discontinued by the manufacturer. You will need to revisit your doctor to get a new product. Let us know in advance what prescription you have and we can give you an estimate on when it will ship! I hope that I cleared a few things up for you. Let me know if I can be of further assistance. Have a great day! The LensDirect Team
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Eric L.
Oct 19, 2018
Received defective product
Contact lenses were creased in the container, one ripped when I opened it. They are reputable though at least they gave me a full refund.
Response from LensDirect.comNov 6, 2018
Hi Eric! I apologize profusely for those Halloween lenses. Unfortunately, we have no control over how the manufacturer makes them. While I wish we could have been of better assistance, we knew that a refund was all we could do to help. I hope that you do order your regular lenses with us if you wear them! We can be of better assistance with regular contact lenses :) Let me know if there's anything else I can do to help. Have a great day! The LensDirect Team
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BEATRICE F.
Aug 14, 2018
Product is good but I had to call a…
Product is good but I had to call a week after my order was placed because it hadn’t been shipped and no follow was given as to why. Good thing I had one pair left!
Response from LensDirect.comAug 21, 2018
Hi Beatrice! I am sorry to hear that! I researched it and it looks like we had to wait for doctor verification. Then once that was finished and we were about to ship out your product, your credit card had an error when we charged it. We reached out about this on Thursday. It was able to be fixed on the Friday but this was after shipping hours. I apologize about inconvenience. I put $5 into your account for the inconvenience. You can save a little extra next time! Please let me know if you have any questions. Have a great day! Kathryn
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Frances J.
Aug 10, 2018
Was great to get the auto shipments
Was great to get the auto shipments. How've. Sent 3 messages to cancel before the last shipment and got no resounds until after. ...they charged my card and shipped. Not happy
Response from LensDirect.comAug 21, 2018
Hi Frances! I apologize about that. I do see only one point of contact and as soon as you did, we cancelled everything we could. If there's anything we can do in the future better, please let us know! Have a great day! The LensDirect Team
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