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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Helen P.
Feb 24, 2026
Kissel provided excellent customer…
Kissel provided excellent customer service. He was polite, knowledgeable and resolved all problems. Highly recommend!
Report
Kathryn Kreider S.
Feb 24, 2026
Great service
Great service. Fixed my issue super fast!
Report
Rita I.
Feb 23, 2026
Loved the fast and responsive initial phone service
Very quick in answering the call and good and helpful responses to my questions. The attendant, Haven, was very knowledgeable, helpful and friendly. She helped me understand how the whole process goes. Thank you Haven!
Report
Roban S.
Feb 23, 2026
Great Service
Dion was great. He helped me exchange my glasses and got me a return label while we were chatting. LD has great customer service.
Report
Michelle S.
Feb 23, 2026
Bissell assisted me today for a copy of…
Bissell assisted me today for a copy of my receipt for my son's contacts. She was very personable and helpful.
Report
Margo P.
Feb 23, 2026
Kissel
I haven’t used your website in several years, but have a different prescription due to cataract surgery. I have two frames that I love, and I knew you could put replacement lenses in them. I couldn’t get my order to go through, and Kissel was sooooooooo helpful! She stayed on the line while I kept trying and we finally got my order to go through. Kissel is an Angel, deserves a raise!!! Thank you again for your service. Margo Parker
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Katie
Feb 21, 2026
Starr provided outstanding
Starr provided outstanding, friendly customer service, resolved my issue FAST. Thanks!
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david M.
Feb 21, 2026
Kissel was great answered my question…
Kissel was great answered my question and explained the next steps to getting my contacts. Great experience
Report

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