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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Arden
Feb 27, 2026
Easy to get contact lens prescription…
Easy to get contact lens prescription and the customer service was awesome!
Report
PEGGY B.
Feb 27, 2026
Helpful customer service
Just placed my first order for replacement lenses and had a question about a prescription detail. DJANNA's reply was prompt, clear and helpful.
Report
Lori N.
Feb 27, 2026
Sharissa was great!
They had my lenses in stock at a good price and Sharissa provided me with a really quick response to my request and was super helpful.
Report
Steve D.
Feb 26, 2026
Dianna was very helpful.
Dianna was very helpful.
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Ethan O.
Feb 26, 2026
Dion was a great customer service agent…
Dion was a great customer service agent who helped me figure out the issue I had with my order. Thank you!!
Report
Gegsie
Feb 26, 2026
So far there has been great service!
So far there has been great Communication as I have had to change my address and change a few things on my order. They keep in close touch. Thank you. djanna
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Cesar C.
Feb 26, 2026
Kissel must be using a magic wand!
Kissel took the time to recognize my issue, confirmed my issue and proceeded to make magic and provided instant resolution. Refreshing to call into a company and be able to be off the phone in under 5 minutes.
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Christopher S.
Feb 26, 2026
Go with Mario with LensCrafters he was…
Go with Mario with LensCrafters he was very polite professional direct handled my problem was able to look up my account number and give me the information I needed thank you Mario!
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