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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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WJohnston
Feb 28, 2026
Very Prompt, Courteous & Helpful Customer Service
Djanna was extremely courteous, prompt with her replies, and very helpful overall with the guidance I was seeking. Thanks and nice job!
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Irene Y.
Feb 28, 2026
Quality frames! Great customer happiness experience - quick to resolve issues (if any)!
I’ve had positive experiences with LensDirect in the past and have always loved all my glasses! Unfortunately there was a mistake made on my recent lenses - so I reached out through email to see what could be done. I was very satisfied with their customer happiness rep KWASI who was quick to follow-up w/ me, walked me through the troubleshooting process and was helpful, professional and supportive along the way. I look forward to getting the issue fixed and can’t wait to wear my new glasses! Thx KWASI! :)
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katie S.
Feb 27, 2026
Sari was incredible!
Sari was an incredible! Her customer service was above and beyond expectations.
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Jorge R.
Feb 27, 2026
Chelsea was great
Chelsea was great! She helped me get my order corrected to confirm my address as well as which prescription went with each frames I am sending. So easy and calming that she was on it.
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Jackie J.
Feb 27, 2026
Dion was quick to r respond and to take…
Dion was quick to r respond and to take care of any issues with my account.
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Wendy L.
Feb 27, 2026
Great service
Was fast, easy and very helpful
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Gerard
Feb 27, 2026
Chelsea was very helpful
Chelsea was very helpful, quick, and efficient.
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Humberto
Feb 27, 2026
Fast Quality Attention
Chelsea saw my issue, figured out a solution, and got me on my way with new contacts in a few minutes! She took a lousy situation and turned it into a non-issue with speed.
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