rql
Reliable and easy to deal with
Reliable and easy to deal with
Response from LensDirect.comApr 8, 2026
Hello Rql! We’re glad to hear that you found us reliable and easy to work with. We appreciate you sharing your experience!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
rql
Reliable and easy to deal with
Response from LensDirect.comApr 8, 2026
Hello Rql! We’re glad to hear that you found us reliable and easy to work with. We appreciate you sharing your experience!
Katie G.
Fast and easy way to order contacts.
Response from LensDirect.comApr 8, 2026
Hello Katie! We’re glad to hear that ordering contacts was fast and easy for you. We appreciate you sharing your experience!
Sekouna K.
Relativisme #Relationnel
Angel F.
Great customer service! Rissa was very thorough and helpful during this process.
Response from LensDirect.comApr 8, 2026
Hello Angel! We’re thrilled to hear that Rissa provided thorough and helpful support. We’ll be sure to pass along your kind words she’ll really appreciate it!
Nikki
I received my Ray Ban frames back today with my new prescription lenses. They returned my original (non prescription) lenses as well. I am SO thrilled with them. The prescription is perfect and I'm so happy to have my favorite sunglasses back that I can wear everywhere! Customer service was also great. I had reached out before ordering to make sure they could do a gradient tint that would look similar to my original lenses, and also talked to Haven to provide my PD. Would recommend to anyone!! Thrilled with my glasses.
Karin S.
Amazing experience! Customer service is quick, efficient and easy! Glasses came back and were perfect. We’ve already ordered a second pair! Highly recommended!!!
T-Dog
I've bought new glasses and replacement lenses for LensDirect.com and it's always been fast and affordable.
L.A. E.
It was easy to reorder my contacts; they already have it on file. And I received them in a short amount of time. Great service.