LensDirect.comReviews of lensdirect.com

Sharissa was wonderful, she "heard" what I was asking without my asking. I was frustrated at the amount of time my order has been in process and the lack of insight available on the order tracker...she did some digging and found that it was because of an issue in QA -- that my lenses needed to be remade -- refunded the cost of expedited delivery (without my asking) and gave me an estimate of when they are expected to ship. Need better (more) info on the order tracker AND more frequent update...would have likely saved a phone call.

So far so good customer service was excellent haven’t received my glasses yet but they have contacted me twice to make sure they are correct

Sharissa was wonderful I’m the phone. I was disappointed at how long I had to wait for my glasses to get new lenses put in , I finally received them this eel since my order in July. I feel When you have a problem with something you should let the person know ! I had to keep emailing and called to find out why there was such a delay. Even though it took so long I am happy with them and I will use your company again.

I used the chat. It worked well.

I ordered my contacts around June 2nd and my order has been pending inventory since June 19th. I decided to reach out to LensDirects to see what the hold up was and Nyah got back to me within a day. They informed me that they were waiting for my left contact lense to come in (which would be sometime this week) and once it did they would immediately shipped. They also waived my shipping cost and said it would arrive within 2 business day so now I just have to wait!

I received prompt information, a discount and upgrade to shipping. Will be able to provide 5-stars when I actually receive the lenses.

Update: Site is legit but it just takes too long for the lens replacement to get back to me. It was way more than 12 business days. I did asked for cancellation, which they did and refunded quick. I did get my frame back. They also send the lens that I ordered but it is not in good quality. However; they did mention that it needed to be "redone since it did not pass the quality check." This is true, when I put them on I can see rainbow spots underneath on both the lenses. Also they did get the prescription right. Customer service was good they weren't lying. If you can wait for more than 12 business days, then you may buy here but do expect delays.

For the second time ordering, the product was pending inventory and took weeks to receive. This could be fixed by having a notice before ordering that a specific product is not currently in stock and or is back ordered. Warren Lewis however was excellent (5 stars) in resolving the issue and providing detailed information regarding the order and expediting the process. He was also very professional and courteous.