LensDirect.comReviews of lensdirect.com

Response from LensDirect.comFeb 13, 2018

Hi Leslie! Thank you so much for informing us of your experience! I apologize about any inconvenience If you ever have any trouble with lenses we would be happy to help! But I am happy to hear that the lens fixed itself. For this inconvenience, I will put $5 account credit into your account. If these lenses ever become uncomfortable in your eye, that is when I would contact the doctor. I hope I helped a little! Please let me know if you have any questions. Have a great day! The LensDirect Team

Response from LensDirect.comFeb 9, 2018

Hi! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comFeb 1, 2018

Hi Ellece! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comFeb 1, 2018

Hi Keith! I am so sorry to hear about this! We never want you to feel like a neglected customer. I have taken over your account so if you ever need anything, you come to me and I would be happy to do what I can to make you happy :) For the inconvenience, I put $10 into your account. I hope this helps! Please let me know if you need anything. Have a great day! The LensDirect Team

Response from LensDirect.comFeb 1, 2018

Hi Ken! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday. We have been hearing this often. Unfortunately, since the order was placed the Thursday before the holiday, the order could not process till the day after Martin Luther King. Looks like it was shipped out that same day with the free shipping you requested! I'm glad we were able to get to it as fast as possible. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 24, 2018

Hi Rick! I apologize about this inconvenience! I see here that you set up 2 AutoRefills but adjusted the date to the wrong one. No worries! I have cancelled that AutoRefill and now you only have the one. However, I set that one as inactive because it is your old prescription. Now we need to fix the fact that you have the old prescription! Please email your representative the new prescription and we will see what we can do about getting you trial replacements! These will be shipped out with expedited shipping as soon as this is all fixed up. I hope that I helped a little and that we can get back into your good graces! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi Justin! I am so sorry to hear that you had trouble with returns. Because of the holiday season (Christmas/New Years), we had a little bit of trouble. It looks like we did not receive your emails for some reason and you were not getting ours. Very strange! For this inconvenience, you will receive free expedited shipping on your next order! I hope this helps a little bit. Please let us know if there's anything else we can do to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 17, 2018

Hi there Ticha! Unfortunately, we cannot mark your boxes. If you wanted to return anything, they would need to be unopened AND unmarked. I see that you wrote that the lenses are different than what you are used to so I took the liberty of contacting your eye doctor again. Looks like you are actually prescribed Acuvue Oasys, NOT Acuvue 2. Your orders have been going through the 8 business hours so we were legally obligated to ship out what you ordered since your doctor did not contact us back. I will be sending you 6 lenses per eye of your real prescription! Please let us know if there's anything else we can do to help. Have a great day! The LensDirect Team