LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 177 reviews with 2 stars · Clear filters

Rosa L.
Sep 26, 2019
I am very dissatisfied with the price…
I am very dissatisfied with the price increase thus causing me to have to purchase my contacts elsewhere.
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Vilma R.
Sep 3, 2019
My experience would have been fine had…
My experience would have been fine had I not received a $25 off coupon less than 24 hours after using a $10 off coupon. At least segment your mailing list, so the people that did use that sad $10 don't see there's now a better deal and they should have waited. Overall, service and products are good. But this really burned my cookies.
Response from LensDirect.comDec 3, 2019
Hey Vilma, I'm very sorry about that! I have applied the difference of $15 to your account, usable on any future order with us. Have a great day! The LensDirect Team
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F. M.
Aug 12, 2019
🤷🏾‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️
Bad experience and low customer service.
Response from LensDirect.comAug 16, 2019
Hey there, Very sorry to hear about that. I took a look into this order and it looks like there was some confusion with USPS. They marked the order delivered, and then processed a return to sender. I understand how frustrating that can be and I apologize. Your order has been refunded in full. Let us know if you want that order replaced. We would love for you to give us a chance in the future and I we can provide you with a 15% discount. Please reach out to your dedicated rep and they'll take care of everything. Have a great day! -The LensDirect Team
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Shifra
Jul 26, 2019
Came promptly and price was great
Came promptly and price was great. Lenses are extremely uncomfortable
Response from LensDirect.comAug 16, 2019
Hey there Shifra, Very sorry to hear about your lenses. It sounds like you may have received a bad batch. If that ever happens in the future please reach out to your dedicated rep. They would be more than happy to make this right. Your dedicated rep should be reaching out to you soon to resolve this issue. We would love for you to give us a chance in the future. Please reach out to us when you are ready to order again and we can offer you a 15% discount. Have a great day! -The LensDirect Team
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Smith
Jun 24, 2019
Didn't want order and refused it and…
Didn't want order and refused it and still haven't received a refund
Response from LensDirect.comJun 24, 2019
Hey Smith, Very sorry to hear this. I see here the order has been received by us and that refund was processed on the 21st. It may take a couple of business days to clear with your bank but you should see it soon. I have deposited a credit of $10 into your account for the inconvenience and for being a loyal customer. We hope to see you again soon! Have a great day! The LensDirect Team
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Byby
Apr 6, 2019
The quality is weird
The quality is weird, i have ordered stronger lenses but my sight is even worse with my old, not that stronger ones. Maybe it's just mine that is bad
Response from LensDirect.comJun 5, 2019
That's strange Byby! Please send us back your unopened boxes of contact and we can replace those for you. (Talk to your rep first though so they can see it through!) The LensDirect Team
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Gena O.
Mar 29, 2019
Contact is a hassle.
I had a lot of trouble contacting anyone and getting a response. I had to return an auto ship I didn’t need and still haven’t heard if my HSA was credited back.
Response from LensDirect.comApr 12, 2019
Hey Gena, Sorry to hear about your experience! We do our best to be as accessible as possible. Our live chat hours are 10AM - 5PM EST. If there is a wait in chats please give us a call as we have 24/7 phone support. I did take a look into your order and your refund has been successfully processed. If you do not see that back on your account please reach out to your dedicated rep directly, they would be happy to assist. Have a great day! -The LensDirect Team
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KESLEY F.
Mar 26, 2019
the contacts that I ordered make my…
the contacts that I ordered make my eyes burn to the point I can't even wear them
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