LensDirect.comReviews of lensdirect.com

Response from LensDirect.comOct 16, 2025

Hello Doug! We're really sorry to hear about your experience. You should have received lenses that matched your prescription, and we completely understand how frustrating it must have been to deal with that error especially after taking the time to return them. We also apologize for the confusion around the refund. That’s not the experience we want our customers to have. It sounds like something went wrong in the process, and we’d like to make it right.

Response from LensDirect.comOct 15, 2025

Hello Michael! I want to personally apologize for your experience. It’s clear we fell short of the standard we aim to uphold, and I understand how frustrating and disappointing that must have been. No one should walk away from our brand feeling let down, and I take full responsibility for that. I want you to know that your concerns have been heard and are being taken seriously. We are already addressing the issues internally to ensure they don’t happen again. Your experience matters, and I’m committed to making things better.

Response from LensDirect.comOct 13, 2025

Hello Erik! Thanks for sharing your experience, and I'm really sorry for the confusion and frustration you faced. As someone new to contacts, it shouldn't feel this complicated. The mix-up with getting 8 boxes instead of 4, and only 12 days’ worth for the other lens, is understandably frustrating. We completely get how overwhelming it can be, and we should’ve done more to make the process clearer and easier for you. We’ve already reached out to help make this right, and we truly appreciate your feedback

Response from LensDirect.comOct 14, 2025

Hello P Guerra! We’re really sorry for the delay and completely understand your frustration. Waiting three months without receiving your lens is unacceptable, and the $30 credit clearly didn’t make up for that. The delay happened because the lens didn’t pass our quality check, but that doesn’t excuse the lack of timely updates or resolution. We’re reviewing what went wrong so this doesn’t happen again. We’d still like the chance to make things right please reach out to our team if you're open to it.

Response from LensDirect.comOct 10, 2025

Hello Andrea! Thank you for sharing your experience, and we're truly sorry to hear how frustrating this has been. Receiving the wrong contact lenses and not having your prescription verified is completely unacceptable and we understand how disappointing and concerning this must be. It’s also unacceptable that there was no follow-up communication about your return, and that your phone call with support didn’t provide any real help. You deserved better service at every step, and we sincerely apologize for the inconvenience, confusion, and lack of support. Your feedback is being taken seriously, and we're working to ensure this doesn’t happen again

Response from LensDirect.comOct 10, 2025

Hello Jessica! We sincerely apologize for the delay in the delivery of your order, especially given that you selected expedited shipping for an important event. We understand how disappointing and inconvenient it is when a package does not arrive within the promised timeframe. Please know that we take this matter seriously and are reviewing our shipping processes to prevent similar issues in the future. We appreciate your patience and understanding, and if there is anything we can do to assist you further, please don’t hesitate to reach out.

Response from LensDirect.comOct 10, 2025

Hello Austin! We're really sorry to hear about your experience trying to cancel your order. We completely understand how frustrating it must have been to be told cancellation wasn't possible especially when the package hadn’t yet left our facility. This isn’t the level of service we aim to provide, and we apologize for the inconvenience it caused. Your feedback is important to us, and we’re reviewing our process to see how we can prevent situations like this in the future.

Response from LensDirect.comOct 10, 2025

Hello Tabitha! We're really sorry to hear you haven't received your order and that your email went unanswered. That's definitely not the level of service we aim to provide, and we understand how frustrating this must be. Thank you for letting us know through this review. We're looking into the issue right away and will do our best to resolve it as quickly as possible.