LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Hollie
Nov 14, 2023
Can’t give a five star until I know you…
Can’t give a five star until I know you understand my dilemma. Prooof will be crucial in the coming days
Response from LensDirect.comNov 22, 2023
Hi Hollie, We appreciate you taking the time to write a review. However, we noticed that you only gave us four stars. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to hearing from you soon. Best, LensDirect Customer Happiness
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Christina D.
Nov 3, 2023
Customer service when the frames I…
Customer service when the frames I selected were unavailable, was phenomenal. Quick and thorough.
Response from LensDirect.comNov 3, 2023
Dear Christina, We are delighted to hear you had a good experience. Please let us know how we can improve our brand and get the perfect score next time around. Regards, LensDirect Customer Happiness
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Jeffry D.
Nov 1, 2023
shipped and delivered fast
Great service and correct prescription-have yet to try wearing them but am pleased with cost and service of my order
Response from LensDirect.comNov 9, 2023
Hello Jeffry, Thank you for the review! Your feedback is much appreciated and helps our team improve. Regards, LensDirect Customer Happiness
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Oakley, D.
Oct 31, 2023
As a returning customer my most recent…
As a returning customer my most recent initial contact with Oneil Paul to my need to have lens replacement was professional & helpful to have my lens/frame with LensDirect awaiting those 'new' lens. I asked Oneil to ask LensDirect lab to 'lengthen' my replacement lens to the lens received for replacement. He put that request in with the lab.
Response from LensDirect.comOct 31, 2023
Hi David, We appreciate you taking the time to write a review. However, we noticed that you only gave us four stars. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to seeing you soon. Regards, LensDirect Customer Happiness
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Paul E.
Oct 19, 2023
I was overall happy with my experience
I was overall happy with my experience. The only issue I had was how long it took to process the order and have it shipped. No big deal! In the future, I will order earlier.
Response from LensDirect.comOct 25, 2023
Hello Paul, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
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Paul C.
Sep 27, 2023
Excellent customer service
My follow up questions were all promptly responded to. Giving four stars as my glasses are still in transit back to me…
Response from LensDirect.comOct 11, 2023
Hello Paul, Thank you for the review! Your feedback is much appreciated and helps our team improve. Best, LensDirect Customer Happiness
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Cris B.
Sep 23, 2023
Great service
Great service
Response from LensDirect.comOct 11, 2023
Hello Cris, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
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Christine
Sep 20, 2023
Great customer care through chat
Great customer care through chat! Nyah was amazing!
Response from LensDirect.comOct 11, 2023
Hello Christine, Thank you for the review! Your feedback is much appreciated and helps our team improve. Regards, LensDirect Customer Happiness
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