LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 195 reviews with 3 stars · Clear filters

Tessa
Apr 11, 2018
Shipping
I did like the brand selection however still was hard to find a brand with my exact prescription, although they say something like 3-5 business days after order, they failed to notify me mine was on "backorder" after 7 days if the initial order was processed I had to email them asking where they were and they contacted me saying that they were on back order and could take up to two weeks, which had I know that I would've gone to Walgreens nextdoor and had them in 5 days but were more expensive. So make sure your does not take 3 weeks when ordering.
Response from LensDirect.comApr 12, 2018
Hi Tessa! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with astigmatisms, there are problems with getting them in the next business day. Especially with this product. This is a brand new product from Coopervision. But you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Hollace B.
Apr 10, 2018
Rather long back order and wrong tint.
My lenses went on back order. They were supposed to have a visibility tint. The ones I was sent the tint is very faint. The trial pair was much darker. Not sure what's up with that.
Response from LensDirect.comApr 10, 2018
Hi Hollace! I am so sorry to hear that you did not enjoy these lenses. Let me see if I can help explain! Looks like your product was Bausch and Lomb Ultra for Astigmatism. This has almost no tint because it is for an astigmatism. The only tint these lenses have is to make sure it can be found if dropped. If you are not happy with the tint, I would contact Bausch and Lomb customer service because that is who we order from! Their phone number is 800-553-5340. Let us know how it goes and if we can help in any way! For the backorder delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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BJ H.
Mar 31, 2018
This is my first time using Lens…
This is my first time using Lens Direct. I normally use 1800-Contacts. However, I thought I would try LIens Direct....my contact lens took too long to get to me. 😕
Response from LensDirect.comApr 2, 2018
Hi BJ! Thank you so much for informing us of your experience! I apologize about any inconvenience. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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VAN
Mar 27, 2018
I was called because there was a…
I was called because there was a precription problem with my order. When I called back to ask what the problem was they said one prescription was expired and it wasn't. Good thing I called back or else my order would've been on wait forever when it shouldnt.
Response from LensDirect.comMar 28, 2018
Hi there! Thank you so much for reviewing us! I am sorry about the inconvenience. Let me explain what happened. Looks like the date of exam and the expiration date were completely different dates. When our system read the date of exam and the state you were in, it applied the normal expiration time which would have made your prescription expired. But when your representative reviewed the prescription, it appeared that it was not expired! I'm glad that you both were able to figure this out. I apologize for any inconvenience our system caused. For this, I have put in $10 into your account. You can use this on your next order to save some extra money! I hope this helps a little. Please let me know if you have any questions. Have a great day! The LensDirect Team
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Robert S.
Mar 15, 2018
Could have been better...
I started the order process without uploading picture of Rx prior to order. I thought the process would give me the opportunity to upload. All account information/profile + Rx needs to be in place prior to beginning order. Customer service rep did not indicate this on phone call. Left it to me to figure out. Rep "assigned" not available for contact.
Response from LensDirect.comMar 16, 2018
Hi Robert! Thank you so much for reviewing us! I appreciate the feedback. We will be looking into how to accommodate to make uploading your prescription easier, thanks to your feedback! I will be putting $10 account credit into your LensDirect account for that inconvenience. Please always keep us updated on how to improve! Have a great day! The LensDirect Team
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Debbie B.
Mar 7, 2018
My lenses
My lenses, no matter when I order them are always on back order. Is there any reason why they are not stocked on a regular basis? Amanda is always on top of things and keeps me well informed though. Thanks! Debbie Barrett
Response from LensDirect.comMar 7, 2018
Hi! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with astigmatisms, there are problems with getting them in the next business day. I would suggest getting on our AutoRefill program so that it could be ordered in advance for you and that you never run out! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Jeffrey A.
Mar 2, 2018
Took too long to receive the items…
Took too long to receive the items ordered. Used LensDirect for convenience and expedient service. But did not get either one. Could have ordered locally and received faster. May have to try your competitor Hubble lens. Maybe they can handle a order correctly.
Response from LensDirect.comMar 5, 2018
Hi Jeffrey! Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Jane O.
Feb 20, 2018
My contacts are always on back order…
My contacts are always on back order and delayed. Charged and credited my account 18 times. Positive: assigned a sales agent. Try to make things better, customer recovery attempted. Same thing happened after service recovery.
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