LensDirect.comReviews of lensdirect.com

When I have contacted you with concerns/questions I have never received a response. I am presently looking elsewhere for deals which others have shared with me.

Customer service is lacking. Repeatedly hard to get through to assigned rep, or to the rep designated as the backup, in the event of “needing immediate service”. Product did not ship promptly. General service customer support person was not well informed, could not apply a discount code that I received via email and couldn’t retrieve a prescription I faxed in a few hours earlier. Looking for another, more responsive contact lens provider.

Experience and follow up was below par- will not use again. Do not wish to be contacted again.

Took 3 days to process with my prescription on file. Had literally one day until I ran out of my dailies before they arrived.

Some one made a typo on my address so my shipment was sent back , when I asked about getting it shipped next day air because I’m completely out of contacts t She just ignored me and said bye.

Had the wrong doctor and phone number in my profile so my order was canceled, and I never got an email stating they needed me to update the information AGAIN. Yes, I actually corrected the information when I placed my order, but apparently that didn't matter. The 2 stars are because: 1). I was finally able to get my order placed and the doctor info corrected when I got in contact with the lens "concierge" that handled my previous order. 2). I was able to use a coupon on the order. I probably won't bother with them for a 3rd order; it's proving to be too much of a hassle. *Bring back visiondirect!*

Got my order and first pair of contacts rip after 3 days of wear. Next pair was had a missing tip on the edge. Went back to my glasses

We were sent the wrong RX. My husband opened the box without looking at it, now we can’t return them.