LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 674 reviews with 1 star · Clear filters

Marcia
Oct 30, 2025
My RX changed.I contacted the company…
My RX changed.I contacted the company via email and waited over a week to get a response. I emailed the wrong order back, so not to be outside my return window for a refund. I tried to change my RX on the website, I have not been able to update my RX to change my order. Please change your website to make it easier to cancel the order and change the order.
Response from LensDirect.comOct 30, 2025
Hello Marcia! We’re truly sorry to hear about your experience and understand how frustrating it must have been to wait for a response and have difficulty updating your prescription online. Your feedback is very important to us, and we sincerely apologize for the inconvenience and frustration this caused. We’ve reached out directly to assist with this issue and ensure it’s resolved as quickly as possible. Thank you for bringing this to our attention and for giving us the opportunity to make things right.
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Bill D.
Oct 24, 2025
One of the lenses dose not fit properly…
One of the lenses dose not fit properly and pops out easily.
Response from LensDirect.comOct 27, 2025
Hello Bill! We’re so sorry to hear that one of the lenses didn’t fit properly and kept popping out that’s definitely not the experience we want for our customers. We completely understand how disappointing that must have been. A replacement has already been processed and will be on its way to you soon. We truly appreciate your patience and understanding while we make this right. Thank you for bringing this to our attention your feedback helps us improve and ensure this doesn’t happen again.
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Kevin
Oct 24, 2025
I need to return my lens purchased
I need to return my lens purchased. Even though I used the correct glas number, they do not fit. My optician said they are not edged correctly for the frames. How do I return?
Response from LensDirect.comOct 24, 2025
Hello Kevin! We’re sorry to hear your lenses aren’t fitting correctly. We understand how frustrating it can be when they don’t fit your frames as expected. Please reach out to our customer support team, and we’ll be happy to guide you through the return process and help find a solution that works for you. We want to make sure you’re satisfied.
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Lynne N.
Oct 18, 2025
Delivery was late
Delivery was late
Response from LensDirect.comOct 23, 2025
Hello Lynne! We’re really sorry your delivery arrived late. We understand how frustrating that can be and truly apologize for the inconvenience. Your time matters to us, and this isn’t the experience we want for our customers. We’re looking into what caused the delay so we can make sure it doesn’t happen again. Thank you for your patience and for bringing this to our attention.
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HB
Oct 16, 2025
Poor customer service
Poor customer service. Order was incorrect. No one could help me or would help me
Response from LensDirect.comOct 16, 2025
Hello HB! We’re very sorry to hear about your experience, and we truly apologize for the inconvenience you’ve faced. Receiving the wrong order is frustrating enough, but not getting the help you needed only makes it worse and that’s not the kind of service we ever want to provide. Your feedback is important, and we’re taking it seriously. We’ve since reached out to you directly to help resolve the issue and ensure it’s taken care of. If there’s anything else you need, we’re here to help.
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Tammy R.
Oct 16, 2025
My order was wrong.
My order was wrong.
Response from LensDirect.comOct 16, 2025
Hello Tammy! We're so sorry to hear that your order was incorrect, and we completely understand how disappointing that must have been. This isn’t the experience we want for any of our customers, and we truly apologize for the inconvenience caused. We’d like to make this right. When you have a moment, please reach out to us with a bit more detail about what went wrong with your order so we can look into it and resolve the issue as quickly as possible. Thank you for bringing this to our attention we appreciate your patience and the opportunity to fix things.
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Joseph P.
Oct 16, 2025
Package was not delivered
Package was not delivered, was stated by USPS that package was sent back to sender due to incomplete address. I'm hoping for some type of compensation, don't know when my contacts will be delivered again.
Response from LensDirect.comOct 16, 2025
Hello Joseph! Thank you for reaching out, and we're truly sorry for the frustration and inconvenience you've experienced. We completely understand how important your contacts are, and it’s incredibly disappointing to hear that your package was returned due to an incomplete address. We sincerely apologize for the delay and the added stress this has caused. As soon as the package is received back at our facility, we will prioritize reshipping it to you right away. In the meantime, we want to make this right a compensation has been applied to your order, and you should see a refund reflecting the discount within a few business days, depending on your bank. We appreciate your patience and understanding, and we're here to help get this resolved as quickly as possible.
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Laura B.
Oct 16, 2025
The wrong prescription was sent to me
The wrong prescription was sent to me. I called and was told they would send another box. This has been 4 days and nothing has been done. Still waiting to hear anything from the company. UPDATE Still don't have any contacts nor a tracking number. Per the lady I spoke with they haven't been shipped as implied in previous response from lensdirect. No refund, no contacts still not resolved.
Response from LensDirect.comOct 16, 2025
Hello Laura! We're truly sorry for the experience you've had and completely understand your frustration. Receiving the wrong prescription and then feeling left in the dark is not the kind of service we aim to provide. A replacement order has already been placed and is currently being shipped to you. We know it's been a few days, and we apologize for the delay and the lack of communication in the meantime. Thank you for your patience while we work to make this right. If you have any questions or still haven’t received tracking details soon, please reach out we’re here to help.
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