LensDirect.comReviews of lensdirect.com

Took 2 weeks to get my contacts. Will not use this company again. Will buy from brick and mortar retailer in the future

Price okay except they say no shipping fee when actually there is a handling and insurance charge but you don’t find that out until you’re ready to place your order. Secondly phone in customer service is not helpful and are unprofessional - when you need help and ask for a supervisor the supervisor is just way too busy to talk to you.

Got my contacts reasonably fast but customer service was unresponsive and not very helpful. Accidentally made a double order and immediately notified my "dedicated account rep". After a couple of days of waiting for a response I contacted LensDirect and then finally got a response from my rep. Of course, by this time it was barely too late because my orders had just shipped. Very annoying that there wasn't an easier way to cancel my mistaken order and that it took just long enough to get a response by the time it already shipped. I was emailed a return label but I don't really want to take the risk of them messing up a return so I might just stay stocked up on contacts because the price was relatively decent on this site, at least for first time buyers.

the lens was broke apart inside my eyes after second time i wore it.

I paid for a vision test but it allowed me to renew an old prescription they had on file, not the latest one I had on file and then you rejected my order. It was frustrating to work through and I was not offered a refund or redo for my vision test.

I got my order and within a few days opened the first box and the first 2 out of 3 that I opened were completely dried out. I have reached out and heard nothing back. I would think you would at least want to know which batch in case there are more.

Order my contact lenses, my order was placed in system 2 days later Which extended delivery day, then carrier lost my package which took 4 more extra days than original delivery day. All this paying extra for earlier delivery. In addition, I had to order extra box of contact from my doctor which arrive way earlier. In all I’m give a 2 start due to the fact that I had to spend extras $$ to cover for lost of package.

Charged me without permission! Wrong order just poor communication/customer service