LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 674 reviews with 1 star · Clear filters

Craig P.
Dec 12, 2025
Terrible
Terrible - held my glasses hostage and tried to talk me into more expensive lenses- I asked for manager and they never contacted me - lied about basic information - I would stay away
Response from LensDirect.comDec 15, 2025
Hello Craig! We’re truly sorry to hear about your experience and understand how upsetting this must have been. What you described is not acceptable, and we regret that you felt pressured and that your concerns were not addressed as promised. We also apologize for any misinformation you were given. This is not the standard we strive for, and we appreciate you bringing this to our attention so we can do better moving forward.
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John C.
Dec 2, 2025
The lens does not fit … what should I…
The lens does not fit … what should I do next? Thank you
Response from LensDirect.comDec 8, 2025
Hello John! I’m really sorry to hear that the lens didn’t fit. That’s such an inconvenience, and I completely understand how disappointing that must be. We never want anyone to feel stuck with something that doesn’t work for them. You can simply return or exchange it so you can get the right fit. We’re here to make the process as smooth as possible, and we appreciate you giving us the chance to make things right.
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Derek C.
Dec 2, 2025
Awful Company and Terrible quality
Had lenses cut here and the first time was a speedy 12 day process however the lenses did not fit the frames quite right. Sent back in for a re-cut and waited 33 days only for nothing to be done. They received them, threw them on a shelf and waited. Pathetic. Do not waste your money.
Response from LensDirect.comDec 8, 2025
Hello Derek! I’m really sorry for the experience you described—waiting that long and still not getting the issue resolved would frustrate anyone, and you deserved much better. I want to help make this right for you. If you’re willing, please share a few more details about your order so I can look into what happened and assist you further.
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kv J.
Nov 25, 2025
Beware - Buy at your own risk
Like they say, if it’s too good to be true, it probably is. The price, process, and turnaround time for replacing lenses exceeded expectations. Fast forward. The quality of the lenses is below standard. So bad the finish is coming off and unbearable to wear any longer.
Response from LensDirect.comNov 26, 2025
Hello KV! Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the lenses you received fell short of both your expectations and our standards. We understand how disappointing it must feel especially after a smooth price, process, and turnaround to end up with a product that isn’t comfortable or durable. That’s not the experience we want for anyone. Your feedback is important, and we’re committed to improving from it. Thank you again for bringing this to our attention, and we hope to restore your trust.
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Murray H.
Nov 14, 2025
absolutely terrible service
absolutely terrible service - i submitted the prescription and sent frames. Days later the order was cancelled without discussion and the frames are sent back on slowest possible delivery (5-7 days) and the customer service folks offer no solution or help other than 'thats what it is'. I am not without full vision for over 10 days and the dont try to offer any help . Dont use them AT all
Response from LensDirect.comNov 14, 2025
Hello Murray! We’re very sorry for the experience you had. Your order should not have been canceled without clear communication, and the long delay returning your frames is unacceptable. You deserved better support, and we’re taking this feedback seriously to prevent situations like this from happening again.
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DM
Nov 11, 2025
This is a Drop Shipper -- Avoid
Timeliness is underestimated, even when purchasing "warp speed". The company is effectively drop shipping contacts. They are not a "contact company" and certainly not "Lens Direct". You order. They get them from the manufacturer. Then they package and mail. They advertise inventory that they simply don't have. Deceptive and disappointing.
Response from LensDirect.comNov 14, 2025
Hello DM! We’re sorry for the confusion and frustration this caused. To get orders to you as quickly as possible, we sometimes ship from different locations depending on the destination. Shipping times are calculated from when your order is verified and shipped. We always aim to provide accurate inventory and appreciate you sharing your experience.
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Justin B.
Nov 2, 2025
Too expensive
Too expensive
Response from LensDirect.comNov 5, 2025
Hello Justin! We’re sorry to hear that you found our prices too high. We completely understand how important value is, and we truly appreciate your feedback. We do our best to reflect the quality of our products and service in our pricing, but we’ll definitely take your comments into consideration moving forward. Thank you for letting us know.
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Kristine S.
Oct 30, 2025
Not happy …
Not happy the prescription is the same but the lens are not are these knock offs? I’m really disappointed in the quality
Response from LensDirect.comOct 30, 2025
Hello Kristine! We’re so sorry to hear that you’re unhappy with your lenses and that they don’t seem to meet your expectations. We completely understand how disappointing this must be, especially when your prescription hasn’t changed and you expected the same great experience. We reached out to you directly to learn more and help resolve this as quickly as possible. We truly want to make this right and ensure you’re fully satisfied with your lenses.
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