LensDirect.comReviews of lensdirect.com

We ordered the wrong type of contact lenses and I emailed over the weekend through the email system our request to cancel. Adelita gave us status updates on the request the next business day ensuring we knew it was acknowledge and what actions were being taken. She then provided clear updates on the resolution and next steps. It was clear, efficient, and overall great custom service for what we were looking for.

Ileana was very helpful and truly cared about me and my eyewear needs. She answered all my questions, she is very knowledgeable about the company's products and services. A great representative of the company!!

Mario was able to get me into my account within 1 minute!

Acknowledged the update to my order and offered continuing support.

My concern was addressed and the associate was polite. Thank you!

LensDirect does its best to make its customers happy. I brought 2 frames with lenses from LensDirect. They updated me on my order via email and on the website, and then, when it was time to make my lenses, they emailed me twice about what I needed to do to improve my order. Since my prescription is so high, they told me I need to switch to high-index lenses, which are lighter and easier to use. I then asked to change the type of lenses, from sunglasses to light-transition, thinking it might've been too late for them to do it, but they pulled through, and I got the glasses I wanted due to them emailing me and adjusting the glasses to my preferences.

Haven made my day better! She helped me out so much over the phone & walked through with me with every question & concern! She was super kind & so helpful!:) I love my glasses so much! They are so cute & I love the lens! I also got to say I love Lensdirect so much & will definitely be ordering again very soon & so is my boyfriend! Thank you all so much ❤️

I received an email from LensDirect regarding a suggested lens upgrade. I approved the upgrade. Apparently the cost of the upgrade exceeded my credit limit with Amazon pay. I called LensDirect and spoke with Kissel. Even though I offered to give her a credit card number for the additional charges, she gave me a discount which kept my total charges within my credit limit with Amazon Pay. Kissel made my day! She’s courteous, professional, friendly and knows what it means to be a customer service representative!