LensDirect.comReviews of lensdirect.com

The company did not apply my discount that they showed when I pressed pay. I called and Jade was kind and fixed my account total. She assured me that all is well with my account.

Kayla resolved my issue.

The CS person was experienced and took care of my call very well.

I received my contacts in two days, but not until I called to have them expedited. The first order was never delivered, which may be the carriers fault. Either way, the person I spoke to in customer service was very nice and helpful in getting me a resolution.

I have been with LensDirect for almost 5 years now. The website is very easy to use. They don't take long to verify for prescription, and any contact/glasses packages I've order has always come in a timely order and in tact! They always have discount offers! Overall I have had a great experience! Thank you for your great service!

Overall experience was a 4 out of 5. Website does not tell you everything you need to know before purchase, and the pupillary distance test (one of them) is not mentioned (on the web site, at least that I saw) before you pay. It also does not work (at least well) with a computer. Cell phone camera works well enough, which is what I wound up doing, but if vision is bad as mine, it is hard to do this without your glasses on, and you need to have them off to do this. if you are extremely near sited like me, and prefer to own a smaller cell phone like I do, you may want to have someone around to assist you with that. Having said the above, I was extremely impressed with the customer service over the phone. I called a total of 3 times, I believe while researching LensDirect and processing my order, and spoke to Nyah the last two times. Both Nyah, and the first rep (sorry, don't have her name, she was very helpful too) were both very knowledgeable , and if they did not know something, they didn't tell you what they "thought" or "believed", rather, they put you on a very brief hold, got the correct facts, and gave them to you. Nayah and the other rep also shared important/relevant information you needed to know prior to your purchase (like the pupillary distance test), that the website is silent on. They also were very patient and helpful. If it was not for Nyah, I probably would not have made my purchase. When I tried the pupillary distance test on my computer, it told me it failed and I would need to get my local optometrist to get me this information, which I would not have spent my time/money on doing and would have just moved on. However, while speaking with Nyah, she explained the test works better with a cell phone and she walked me through the process and was very patient/helpful. In short I give Nyah and the customer service team in general a 5 star, and the website probably a 2.5. Overall a 4 for Lens Direct (so far). I made my order yesterday and shipped my glasses yesterday, but obviously have not had the opportunity to received them back. One other concern I have is they utilize USPS, vs UPS or FEDEX. I have had WAY to many poor experiences with USPS recently (regular mail, expedited, with tracking etc) , and lack general confidence in them. I have real concern that the glasses will make it to Lens Direct and back, and in good condition. Even if the cost was marginally more, I think the LensDirect would do both itself and it customers a service by upgrading its shipping provider to either UPS or FEDEX. Sometime you get (or don't get, when applied to shipping) what you pay for. We will see how things turn out from here but for now a 4 out of 5 with EXCEPTIONAL customer service over the phone. (A rarity these days)

Each step was easy to do. When I had questions, they were answered quickly via text!! I am so happy with my glasses! They were pricy, but, worth it!!

I’m impressed by the way the phone order is quickly answered. And the salesperson witch is miss NYAH