LensDirect.comReviews of lensdirect.com

Response from LensDirect.comMar 8, 2019

Hey Nancy, I'm sorry about the confusion and hassle with your recent order. It looks like the doctor's phone number was put in for verification on your previous orders. This means we call your doctor for every order until we are informed that the order is invalid. We do have an email reminder that goes out to remind you of expiring prescriptions. Since I have a current prescription on file for you now, we will be sending out those reminders. We appreciate you as a customer and I have deposited $10 into your account for any future order with us. Have a great day! - The LensDirect Team

Response from LensDirect.comMar 8, 2019

Hey Julie, I'm sorry to hear about the difficulties with your recent order! Prescription verification is almost always quick and easy, but sometimes we do run into problems. I would like to apologize, this is not the norm for LensDirect orders. I'm not exactly sure why this prescription was so difficult to obtain but moving forward this should not be an issue. Your AutoRefill has been corrected and should go through seamlessly. I have deposited a credit of $5 into your account, this should save you a little extra on your next order. Have a great day! - The LensDirect Team

Response from LensDirect.comMar 8, 2019

Hi there! Very sorry to hear about your experience! I'm glad to hear we got this straightened out and you received your lenses. If you ever have trouble reaching your dedicated rep we do have 24/7 live help available by calling 800-536-7111. Alternatively you can always leave us a voicemail or send an email, we'll be sure to get back to you as quickly as possible! Reordering should be quick and easy now that the corrected order has been placed and the prescription is on file. I have deposited a credit of $10 in to your account, usable for any future orders with us. Looking forward to working with you again! - The LensDirect Team

Response from LensDirect.comFeb 8, 2019

Hey Terri, Very sorry to hear about your experience! It looks like your order was placed after hours on Friday. This was processed first thing Monday and shipped out Tuesday. I do see that USPS had a delay with the delivery. This is uncommon but unfortunately it does happen. In this case direct contact with USPS would be best as we don't have any control of your order once it leaves our facility. That being said if the package is lost or misdelivered we will be able to take the appropriate action. Our customer service is 24/7, however outside of standard business hours we are accessible by phone call only. The best point of contact would be to reach out to your dedicated rep Mike, he would be more than happy to help. For the inconvenience I have added a credit of $5 to your account, usable on any future order with us. Have a great day! The LensDirect Team

Response from LensDirect.comDec 4, 2018

Hey Angelica, Very sorry to hear this! I investigated your order to find out exactly what happened. Your order was placed on 10/30 and shipped out on 11/2 via UPS Ground. It looks like a Return to Sender was processed and the package was sent back to us. I am unsure as to why it was done, but I do recommend reaching out to UPS for clarity on this issue, ensuring it does not happen with any other deliveries. We did hear from you on 11/27 about this issue to which we reached back out and left you a voicemail asking how you wanted to proceed. We did not hear back and processed a full refund for you the end of that week. The next time we heard from you was on 12/3. We advised you the refund was processed, and a new order with a new address would be necessary. I understand how frustrating this can be, especially since you have been waiting for a month for contact lenses. Please reach out to your dedicated representative with the new address. We will expedite this to you at no cost! I hope I was able to clear things up. Hope to work with you again soon. Have a great day! The LensDirect Team

Response from LensDirect.comNov 26, 2018

Hi George! I am so sorry to hear this! I will be sending your order out expedited next time on us. If you need your lenses at a specific time, our representatives are there to assist you! They will be able to calculate which shipping is the best for your situation. I hope I was able to help a little. Have a great day! The Lensdirect Team

Response from LensDirect.comNov 26, 2018

Hi Ryan! I am so sorry for that delay! It looks like the number that was put into our system when the order was placed was an invalid phone number. Once we confirmed the correct number, we reached out and were able to ship it out the following business day. For this inconvenience, I have put in $5 account credit to help out with that next order. Please always let us know if there's anything we can do to help. Have a great day! The LensDirect Team

Response from LensDirect.comNov 6, 2018

Hi Joseph! I apologize about any delays. I do see that your order was able to ship out within a business day of the order being placed. I hope there was no delay because of USPS! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) Hope to see you again! Have a great day! The LensDirect Team