LensDirect.comReviews of lensdirect.com

I was so excited to find a way to keep my favorite frames(which are no longer manufactured) by having new lenses put in them by this company. I sent in my glasses and there was a payment mix up due to me losing my credit card (they do not charge the card at the time you order -they wait till the end). I called as soon as I was notified to provide a different cc number. All was good and the charge went thru with an assurance from "Lily Deterville" that my order would be shipped out to me that same day and I would receive a tracking number in my email. I am without glasses so I had paid for expedited shipping. Everyday since, I have called to ask about the tracking number -- as I have not received ANY notification. I keep hearing from the reps, we are sending out your order "today". Finally now over 3 weeks without glasses I have escalated. They at first told me my order was shipped a week ago, yet the tracking number says that USPS has not received the package yet.....uhhh clearly that is not correct-- I was on hold for >60 min while they try to find out what happened from the shipping department. Seriously dissappointed......do not order from this company. Finally they tell me that they sent out the order yesterday. The tracking number still says USPS has not received the package. The rep Tamara is trying to say that the USPS has not "updated" the tracking information. The company is giving me a full refund (hence the 2 star instead of 1 star review) because of the delay...I suspect they in fact lost my glasses and that I will never get them.

After 6 weeks and multiple messages inquiring on the status of my glasses, they finally arrived and they are unwearable. Whatever prescription they replaced my lenses with is NOT what I sent. It actually looks psychedelic when I put them on. In addition, no one has answered my messages regarding the quality of the lenses that I received. I finally got on the chat today and they were very helpful and were able to resolve the issue. I still don't have prescription sunglasses to wear, but at least they were nice about it.

Still waiting for my glasses to be finished. I ordered lens replacement on Mar 4, mailed my frames in as directed, email stated they had everything and lenses were being cut on Mar. 16, all good so far. Crickets. April 6th, I had sent two emails requested where are my glasses, and no response. Called April 6 and was told that the lenses had not arrived from manufacture (so I guess the Mar. 16 email was not true), that they had no idea when they would get the lenses in, and couldn't tell me when they would be ready. Don't order replacement lenses from them if you need your glasses in a hurry.

So far not so good. Placed an order on 2/23 received the order confirmation and that was it. I uploaded my prescription the same day. I called on the 26th and was told that my order was still pending a prescription. When the agent looked and saw it was there she said of now it will process for shipping. Could not give me a date of shipment. I paid for expedited shipping and three days later the order is still sitting there. They charge $10 for handling and sit on the order. Still have not received a shipping confirmation. Lucky if this order ever shows up. Gave 2 stars because the price was good, not the aggravation.

Two attempts to get replacement lenses for favorite frames. First set of lenses were made incorrectly. Lens Direct offered to replace at no charge. That was great. Customer service is great. Second lenses were still "off", with blurriness on the outer edge. I do not recommend Len Direct for replacement eyeglass lenses.

Slow shipping/processing. No way to option Rx for customers.

They sent me someone else’s contacts and still haven’t sent me mine. Very unprofessional and not customer service oriented. Will not buy from them again

I was hopeful when I sent three frames in to have new replacement lenses made. Less than a few weeks after I received my glasses, I noticed scratches on my anti-scratch coated lenses.After chasing and waiting for days to receive a response from my "dedicated sales rep" they agreed to replace the lenses so I sent the frames back. After waiting 3 weeks (and multiple emails as to the status), I received the frames back, with the WRONG PRESCRIPTION in the frames. That takes some effort to put the wrong prescription, like not reading the original order and just guessing. Now, I have to send them back again. I've given up on my "dedicated sales rep" because it means nothing.