LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJan 20, 2026

Hello Jenny! We’re truly sorry to hear about your experience and understand how disappointing this must have been. Waiting weeks only to receive lenses that were unusable is incredibly frustrating, especially after already restarting the process once. We apologize for the errors, the extended turnaround time, and the lack of follow-up after you replied. That is not the level of care or communication we aim to provide. Your feedback has been shared with our team so we can review what went wrong and work to prevent this from happening again. We sincerely regret the inconvenience and frustration this caused, and we appreciate you taking the time to share your experience.

Response from LensDirect.comJan 14, 2026

Hello CJS! We’re truly sorry for this experience and understand how frustrating this delay has been especially after a second attempt to correct the lenses. Waiting this long and receiving conflicting timelines is not acceptable, and we sincerely apologize. While we’re glad our customer service representative was kind, we recognize that kindness alone doesn’t resolve the issue, and we take responsibility for the lack of progress and clarity. This is not the level of service we aim to provide. If you’re willing, we’d appreciate the opportunity to review your case and see how we can help bring this to a resolution. Thank you for sharing your feedback we’re sorry we let you down.

Response from LensDirect.comJan 14, 2026

Hello Charles! We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after multiple attempts to resolve it. This is certainly not the level of quality or accuracy we aim to provide. Our policy strongly recommends reaching out to us immediately if there are any issues with prescription accuracy or frame condition, as this allows us to quickly review the order and rectify the situation as efficiently as possible.

Response from LensDirect.comJan 12, 2026

Hello Mo Rida! We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. Receiving lenses that were not made as ordered and dealing with delays is not acceptable. We’d like the opportunity to review your order and see how we can help resolve this. Please reach out to us directly with your order number and best contact information so we can assist you further.

Response from LensDirect.comJan 12, 2026

Hello Annice! We’re very sorry for the frustration and confusion surrounding your order, and we apologize that the delivery timeline did not meet your expectations especially while you were out of state. We understand how important expedited orders are, and we regret that our processing and shipping timeframes were not clearer. This is not meant to be misleading, and we appreciate you bringing this to our attention so we can improve how this information is communicated. Thank you for sharing your experience.

Response from LensDirect.comJan 12, 2026

Hello Chuck! We’re very sorry for the frustration this has caused and sincerely apologize for your experience. Double vision and multiple unsuccessful attempts are not acceptable, and we understand how upsetting it is to be without usable glasses after spending your money. We’re especially concerned to hear your optometrist found the prescription was reversed, and we regret the delay in responding after you reached out with that information. This is not the level of service we aim to provide, and we appreciate your patience as we work to address this and make things right.

Response from LensDirect.comJan 12, 2026

Hello Beth! We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share such detailed feedback. We understand how frustrating it is to invest both time and money into something as essential as glasses, only to end up with pairs that are uncomfortable and not usable. We sincerely apologize for the inconvenience, discomfort, and headaches this situation has caused. We know how disappointing it must have been to receive the glasses back and find that two no longer fit as expected and that all three are blurry when reading. That is certainly not the experience we want for any of our customers. We also understand your concern about being nearly $350 in without having glasses that work for you, and we’re sorry for the stress that has created. While we do not offer a money-back guarantee, our intention has always been to stand behind our work and continue making adjustments until the glasses are right for you. We appreciate your patience in communicating with us, sending photos, and giving us the opportunity to troubleshoot and correct the issues. We genuinely want to make this right and are committed to continuing to work with you to achieve a usable, comfortable outcome. Thank you again for your honesty and patience. We truly hope we can restore your confidence in our service and deliver glasses that meet your needs.

Response from LensDirect.comDec 19, 2025

Hello Gulce! We’re truly sorry for your experience. We understand how frustrating it is to feel unheard, especially when you’re dealing with vision products that should work well and meet your expectations. Being asked to pay more and receiving lenses you’re unhappy with is not the experience we want for anyone. We sincerely apologize for the stress and disappointment this has caused. Your feedback is taken seriously, and we regret that we let you down in this situation.