LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Giovanni B.
Jun 2, 2026
This is the second lens replacement…
This is the second lens replacement order for my wife new frames this week. I contacted them with an email to ask some questions. Mario email's reply was prompt, fast and with all my questions 100% answered so I could proceed with shipping. Thank you!
Response from LensDirect.comJun 3, 2026
Hello Giovanni! Thank you for your continued trust in us! We're delighted to hear that Mario provided a prompt and thorough response, answering all of your questions and helping make the process smooth and easy. We'll be sure to share your kind words with Mario. We truly appreciate your repeat business and look forward to serving you again in the future!
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Sonya M.
Jun 2, 2026
My first time ordering from lensdirect…
My first time ordering from lensdirect and I was really amazed by the service I’ll be returning and referring my family
Response from LensDirect.comJun 2, 2026
Hello Sonya! We're thrilled to hear that your first experience with LensDirect was such a positive one. It's great to know you were impressed with our service, and we truly appreciate your intention to return and refer your family. We look forward to serving you again!
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M. B.
Jun 2, 2026
Easy to order replacement lenses
Easy to order replacement lenses. I forgot to put some information down. Francine asked for it. She promptly responded to my reply. Very impressed so far.
Response from LensDirect.comJun 2, 2026
Hello M.Brand! We're glad to hear that ordering your replacement lenses was easy and that Francine was able to quickly follow up and assist you with the missing information. It's great to know you're impressed with the experience so far. We appreciate your feedback and look forward to serving you again!
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sebastian
Jun 2, 2026
I accidentally ordered the wrong…
I accidentally ordered the wrong prescription & Bibi was so helpful & kind in helping me get it all sorted, thank you so much !! <3
Response from LensDirect.comJun 2, 2026
Hello Sebastian! We're so glad to hear that Bibi was able to help you quickly sort out your prescription issue with kindness and care. Mistakes happen, and we're happy she could make the process smooth for you. We’ll be sure to share your lovely feedback with her. Thank you for choosing us!
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Jeffrey C.
Jun 2, 2026
Djanna helped me through multiple…
Djanna helped me through multiple issues with my order and the shipping labels and I was able to finish the ordering process with no more issues - thanks!
Response from LensDirect.comJun 2, 2026
Hello Jeffrey! We're glad to hear that Djanna was able to assist you through the issues with your order and shipping labels and help you complete the process smoothly. We appreciate your kind words and will be sure to share them with her. Thank you for choosing us!
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Lourian J.
Jun 2, 2026
Customer Service
My experience was great. Mario was very helpful and patient with answering all of my questions.
Response from LensDirect.comJun 2, 2026
Hello Lourian! We're delighted to hear that Mario was helpful and patient in answering all your questions. Providing clear and supportive service is very important to us, and we're glad your experience was a great one. We appreciate you choosing us!
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ManuelAcuna
Jun 2, 2026
Nyah was awesome she took care of all…
Nyah was awesome she took care of all my needs. Did everything promptly and caringly understood why? Even though I wanted a refund, she still treated me like a valued person which is very rare and in this world. Thank you once again 🇺🇸
Response from LensDirect.comJun 3, 2026
Hello Manuel! We're so glad to hear that Nyah provided prompt, caring support and made you feel valued throughout the process. Even when a refund is requested, we believe every customer deserves understanding and respect, and we're pleased that Nyah reflected that commitment. We'll be sure to pass along your kind words to her. Thank you for your feedback and for giving us the opportunity to assist you.
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Carol C.
Jun 2, 2026
Great customer service
Lexi was extremely efficient in solving the problems I was experiencing .with the Lens Direct website
Response from LensDirect.comJun 3, 2026
Hello Carol! We're delighted to hear that Lexi was able to efficiently resolve the issues you were experiencing with our website. We'll be sure to share your feedback with Lexi. Thank you for choosing LensDirect and for taking the time to share your experience!
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