LensalterWelcome to LensAlter At LensAlter , we create eyewear with style and originality in mind. Every pair is thoughtfully designed to stand out, reflecting unique trends and fashion-forward looks. Loved by thousands of fans worldwide, our glasses let you express your personality with confidence and flair. best-sellers kawaii-series New Arrivals Blog
Lensalter (lensalter.com) has 389 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingShowing 56 reviews with 1 star · Clear filters
Cassie F.
Told my order was lost in transit.
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
VG G.
Like scam never received the glasses, they charge the money supposed sent it. The package run all over USA but never arrived, like the tracking said, i think they manipulated that so you can see like they shipped but never get to you.
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Bella
My package was supposed to be express shipping, took 2 months for usps to mark my package as "counterfeit" and confiscated it. I have no idea how the glasses were or if I was given legitimate merchandise.
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Alice L.
Never received my glasses or my refund
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Sarah S.
USPS let me know the reason I wasn't allowed to receive my glasses from your company was because your company used a copied and already used postage stamp.
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Janelle C.
I have never been more disappointed with a company in my whole life. After ordering from lensalter in early September, I never received my item. I was able to overlook that and request the same pair of glasses for no charge. Mind you when I ordered these, I paid extra for expedited shipping. They never came, and I did not receive any messages regarding the issue until I reached out. They made me a new pair, in which after another MONTH of waiting, I finally received them today. I was so excited as these glasses are absolutely stunning, unfortunately the prescription must not be made correctly, as I cannot see through these at all!! THEY ARE COMPLETELY USELESS!
Response from LensalterOct 24, 2025
We’re truly sorry to hear about your experience. This is definitely not the standard we aim for. Please contact us directly and we’ll make sure to resolve this for you right away.💛
Jordyn
I never received my order at all. It was stuck with no update for almost a month, and then I get an update that USPS was holding my package before of unpaid postage from lensalter.
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Brianna S.
The glasses are super thin and flimsy. I was expecting cute everyday use glasses, but they’re so fragile that I don’t feel comfortable wearing them.
Response from LensalterOct 22, 2025
Thank you for your feedback. We’re sorry to hear that . We truly appreciate your comments and will work on improving the quality. 💛
