LensalterReviews of lensalter.com

Response from LensalterAug 26, 2026

We’re very sorry that our product didn’t fully meet your expectations. If you have any concerns or issues with your glasses, please feel free to contact our customer service team at [email protected], and we’ll be happy to help. Because our rimless glasses feature a delicate, minimalist design, they can be more susceptible to damage than traditional full-rim frames. If you’re looking for something more durable and protective, we recommend choosing a full-rim style, where the frame provides additional support and protection around the lenses. Thank you so much for your understanding and support of LensAlter. 💗

Response from LensalterAug 4, 2026

We’re sorry that you didn’t have a perfect shopping experience. We have a return and exchange policy on our website, and if there is any issue with the product, we can help arrange a refund or exchange. Please feel free to contact us at [email protected], and we will do our best to resolve your concern as quickly as possible. Thank you for choosing LensAlter glasses! ✨

Response from LensalterJul 28, 2026

We’re sorry that you were not satisfied. We do send email notifications for both shipping and orders, but it’s possible they went to your spam folder and were missed. Regarding the lens size issue, we can assist with an exchange or refund. Please contact our customer service team at [email protected] for further assistance. Thank you!

Response from LensalterJul 13, 2026

We're sorry to hear that you're disappointed with our giveaway campaign. Could you please provide your Instagram username so we can review our previous conversation and participation records? Since LensAlter was founded, we have successfully hosted dozens of giveaway campaigns. We always announce the winners on our social media channels, and many of our winners have shared their prizes and experiences with our brand on their own social media accounts. This is the first time we've encountered a concern like this. If you believe there has been an issue, please send us any relevant screenshots or other supporting evidence. We'll carefully investigate the matter and do our best to provide a fair and appropriate resolution. Thank you for your understanding, and we look forward to resolving this with you.

Response from LensalterJul 13, 2026

We sincerely apologize for any inconvenience. As our glasses are custom-made products, they are not eligible for returns or exchanges. This policy is clearly outlined on our website before purchase. We truly appreciate your understanding and support. If you have any other questions or concerns, please don't hesitate to let us know—we're always happy to help.

Response from LensalterJun 23, 2026

We sincerely apologize that the quality didn't live up to your expectations and that the shipping took so long. This is not the experience we want for our customers. We are reviewing our production and logistics to ensure this doesn't happen again. Thank you for your honest feedback—it helps us improve.

Response from LensalterJun 23, 2026

So deeply sorry we couldn't get this right for you. Thank you for your incredible patience through all of this.

Response from LensalterJun 3, 2026

Hi Porschella, we've just sent the itemized receipt to your email. Please check your inbox (and spam folder). So sorry for the delay! Let us know if you need anything else.