LenoxReviews of lenox.com

I ordered over a week ago but they still have not shipped my order. I reached out two days ago and the agent told me they don't ship internationnaly. Which I'm not asking of them : I'm using a PO Box. They said they would contact me back by mail. Two days later still no news, so I contact them again. This time they tell me it's because I paid with a French credit card (I didn't: I paid with Paypal...) and I have to wait for the first agent to answer by mail, and that they probably will cancel the order. Also, I asked why no one at Lenox had reached out if there was an issue. They said they can't know there is an issue until a customer contacts them to say so. But that makes no sense : if they didn't know there was an issue they would have just sent the order... I don't know what is going on, but I'm so disapointed, and not very hopeful that they will be able to sort this out.

Ordered an item using PayPal. No tracking information came within the allocated timescale so I contacted on their website for an update. I was first told my order was on hold as there was an issue with the delivery address, I tired to get that sorted but was then told actually the issue was that the item I ordered had sold out so couldn’t be shipped. I queried why my order was “confirmed” if that was the case and asked why no one had contacted me and they disconnected my chat. I went through it all again and the next agent told me that I my order was cancelled due to having an overseas address on my PayPal account. Three different reasons that all contradict each other - yet the funds are being held by them from my account and i have an order confirmation email and nothing to say there’s been any issue or cancellation. No transparency and now no trust!

Cancelled my Spice Village order twice and now basically told me there's nothing they can do because they can't authorize paypal payments? Then why offer paypal as a payment option? Totally messed up, I have been waiting for months for this order and they do not care at all. They sent me an email saying they hope I go on their website and buy more, this company is insane.

Disappointed in the product. Just heads up if you are planning to buy a Butterfly Meadow bunny set. The smaller plates do each have a bunny on them but the bowls and dinner plates do not. Also, the cups do have a bunny on them but they are the smaller cups/mugs. If you want to add bunnies to your current Butterfly Meadow collection, just buy the four small plates. And…it’s too expensive to send back. From now on if it’s not on Amazon, I’m not buying it.

I just purchased a set of Lenox' Contempo luxe black dinner plates. The website photo showed them with Halloween accent plates that I already had so I splurged. OMG! The website photo doesn't do them justice. They are classic, beautiful dinner plates. So...I now plan to buy the Contemp accent plates so I can use the set year-round, not just on Halloween. Since I started buying their products, I have learned to expect nothing but the best from Lenox.

Placed order for 2024 Christmas gifts online. For no reasons they cancelled it. Feel like Lenox practices "bait and switch" . This company should NOT exit

I had the worst online ordering experience with company. To start, in order to return an item you must contact support, there no online way to do it. Then when you return it, you have to pay shipping back. Worst still, when I returned my item they never refunded me the money despite a tracking number showing it was delivered to their warehouse. I contacted them multiple times and was assured I would get my refund, it never happened. I have wasted hours trying to get a simple refund from them. Do not order from them if you think you will ever need a refund

I have been purchasing Lenox ornaments for years. They have become a tradition and we have one for our daughter for each Christmas. We love them so much that we've started to purchase other ornaments including a set of three nutcrackers. One of the nutcrackers had a piece broken off, so I emailed customer service to ask if there was a possibility of replacing it since it was sold out online. Less than a week later, a box with three new nutcrackers arrived. I couldn't be happier with Lenox and their customer service was above an beyond our expectations. We love our Lenox ornament tradition and plan to keep it going for years to come!