LennoxReviews of lennox.com

I installed a Lennox air conditioner a little over a year ago, but the compressor has now failed. Even though this unit is under warranty, and still manufactured, it will take 5-6 weeks to get a replacement. I live in Miami, and the temperature is in the mid to upper 80's. This is very poor product service from Lennox, leaving their customer hot and uncomfortable. Lennox should support the products they sell.

Spent close to 18k in replacing my entire HVAC system to bring it up to code with CA low nox standards. There were some issues early on but easily solved by the techs. The system is now 2.5 years old and I have had no heat in my home since October. The Lexxox rep in my area will not come out until every part in both furnaces has been replaced by the techs. The last of the parts were replaced last week and it was at that time I was informed by the techs that the Lennox rep was busy and may not be able to make a visit to inspect this situation until after the holidays and he won't specify if by holidays he means Christmas or New Years.

I had my Lennox for eight years , then the evaporator coil stop working . Call tech to check , gladly was under Warrenty however the part is not available nation wide . When you call Lennox customer affairs and waited for hour and half the usual answer is NO ETA , “I am sorry but we don’t know when the part is ready” , or call your tech to provide you some info . Unfortunately , no direct answer to the customer and no alternative option to help . When you ask to replace the unit , the answer is WE are working on your par so when you ask when is ready , the answer is WE don’t know . Calling Lennox is just a waste of time , also when you compliant to a manager ( Manager is always not available) , you get directed to voice message and they never call you . It is the worst service I have EVER encountered . Currently waiting for my part it could take from 3 weeks to 3 month . Explained to them I have medical condition but no understandable response . I have notice they have bad history on coils but NO great handling or reaching to customers for notifications about those issues . Don’t call customer service b/c will get nothing , or they will say call your tech for details . So when you call the tech no info from Lennox to the tech . Huge gab in communications . I will do more research about the law suite on coils to find out if I can do the same after reaching to a lawyer .

It was the worst $3,500 I spent in my life. In simply doesn't work in Hot days ! I had Goodman before, way better quality and yet cheaper!

OH, and the cherry on top, a new thermostat to replace the defective one: $2,000 On Thursday, June 2, 2022, 03:12:22 PM CDT, JG wrote: OK, I've had enough....spent $16K on two units only to have to deal with these thermostat "PATCHES" every 3-6 months. FOR past 7 + yrs.!!! Why wasn't I offered an option to replace and get the new thermostats???????????????? 5 yr warranty on old thermostats, 10 yr. on new.... Again, 90 degrees in Austin... no AC called Lennox 3 times spoke to 4 nice employees (about to call a fourth time)... 3 calls to local repairmen. Todays Lennox case # 2211043 To anybody who asks me: "AVOID LENNOX" JG

Worst HVAC company in the history of the world. They don't stand by their equipment. They replace junk with more junk that breaks again and again. Customer service is atrocious whether by phone or social media.

I have a Lennox air conditioning system with a 5 year warranty and have a leaking evaporator coil that is covered under the 5 year warranty. My a/c service provider and I have spent several weeks trying to get the new warranty evaporator coil. I was originally told by consumer affairs that they had warranty evaporator coils stored in a warehouse for warranty claims, but am now being told it is on backorder and there is no eta after waiting several weeks and having no air conditioning for months. I have spoken to customer affairs multiple times and have made several attempts to get the situation resolved including trying to get ahold of a supervisor or manager with no such luck. I have spent countless hours on hold and feel Lennox customer support is by far some of the worst I have ever encountered. Lennox is not honoring their warranty and is refusing to help resolve the situation. They should not offer a warranty they can not honor.

Actually O stars. For our new custom built home we made a big mistake and didn't check reviews AND PAID DEARLY. Spent thousands of $$$$$$ to upgrade Lennox so called high efficiency models, only to experience constant failures year after year. Spent about $12,000 in the first 11 years on repairs/replacements ABOVE what was covered in Lennon warranty. SOME SAVINGS IN ENERGY COST? DON'T MAKE THE MISTAKE OF CHOOSING LENNOX FOR AIR & HEAT.