LennoxReviews of lennox.com

Purchased a home in July, 2023 that is three years old. I’ve had to replace coils already twice now in this home. Lennox will not re-imburse me for refrigerant nor offer to have their unit inspected to fix the root of the problem. To my knowledge the previous owners had to replace coils as well. This should not be happening in a unit three years old. I’m already out thousands of dollars and cannot get anyone to off set the cost of their faulty system.

Lennox. They play games. Simply trying to look up a serial number and you have to jump hoops to even get that far. That immediately raises a lot of red flags. No reason for this. No wonder I see so many bad reviews

As a field tech and a company owner ,I must say lennox has the worst customer service both in person and on the phone . I've had problems with their method for years and I'm sure we are not alone ,today I decided to write : parts are mostly out of stock and reps are always frustrated for obvious reasons , phone calls takes forever to be answered, It's not acceptable to hold homeowners or the techs on the phone for over an hour before answering the calls. there seem to be only 1 or 2 tech support on the phone which explains the long hold times and when they finally answer with frustration they have no answer for some of the questions especially with the newer units and accessories. not enough data and info in manuals adds to this mess. maybe try learning from successful company in client service. its been 58 min till this very moment that I'm on hold for tech support . I'm going to switch to Daikin, rather work with normal unit with an excellent client service over a more expensive but disrespectful, disappointing badge I'm pretty sure my clients will enjoy the real warranty and support and constantly available parts .

My HVAC rep entered my rebate info incorrectly and Lennox rebate customer service although kind over the phone and willing to"expedite" my several requests from me via several phone calls, online forms and having my HVAC rep call his Lennox rep, to correct the info. No one from Lennox has ever called me back as promised within 48 hours in any instance. I am not able to log in to see my rebate status and the address is incorrect. Lennox has managed to provide exceptionally poor customer care in failure to follow through.

Installed new Lennox HVAC in Aug 2016. icomfort wif thermostat (Lennox's own thermostat) screen went blue and no longer works. Call lennox and they told me tough luck as out of warranty after 5 years. Looking online, many people across the country had the same issue. New thermstat is $800 - this is unacceptable.

NEVER BUY A LENNOX. After installing a CX20 system in 2015 we've had to replace the Thermostat, the fan, and now the evaporator coils. Just go to Home Depot and buy window units. Save the headache and the money. The response from Lennox was sympathy. They were very sorry their products keep breaking and I had to pay thousands of dollars in labor costs to replace parts under warranty. Do your research and buy something else. Lennox manufactures subpar products.

I bought a Lennox air conditioner in 2021 and at 2 years the compressor went out. The bad thing about the dealers is that they call Lennox to get approval on a warranty claim and then they have to wait for Lennox to call back the same goes for finding a unit to replace. They don't do this for cars. Waiting for approval on a claim. How absurd. I've had Lennox previously and it worked great for 20 years but I will never buy LLennox again as I think their whole process of building and servicing has changed. Like everything else it is manufactured in China and made cheaply. Service attitudes are terrible and non-responsive. All of the makers are bad and Lennox is supposed to be the best of the worst. Read reviews before you buy and then pick your poison.

We got Lennox Heater and Air Conditioner in less than 2 years. Based on the contract, labor and parts are free of coverage. The coil leaks and all the refrigent gone. The Lennox dealer said they will replace the coil and only covers 3 lbs of refrigent but the coild needs over 7 lbs refrigent in total. I contacted Lennox by email and their customer service rep emailed me back and told me that Lennox only covers the parts, not the refrigent. My question is, the product has issue and caused the failure. Why Lennox customers have to pay for the cost, even everything is under warranty. For those who are looking for Heater and/or Air Conditioner product, be careful of Lennox products. Their warranty is kind of no warranty. If there is zero star, I'll select it.