LennoxReviews of lennox.com

purchased 6mths ago a new ML14KP1-042-230A01 and the coil needed to be replaced unit was installed buy Lennox authorized dealer in Florida

As a reminder to anyone buying a new home be sure to register your air handler, condensor, heat pump, etc. separately. Don't just register one piece of equipment. You must register each and every piece. If you do not register within 60 days you will have no 3 year labor and 7 year parts warranty. I would bet that 95% of people do not know this fact and new home builders and/or installers might not tell you. Who likes warranty work? If you were told consider yourself lucky. This is just my opinion. Do your own research! One last point, Lennox Consumer Affairs said this to me via email, "Unfortunately, we cannot control what information the builder or the installing contractor provides consumers." Wow...that is so wrong.

In 2023 I purchased a 100K BTU 90-95 AFUE Gas Furnace. It cost me over $12,000. Just recently I had a technician inform me that the circuit board blew out. The unit is rarely used as I live in Southern California. It is less than 2 years old. The part was covered under warranty, however the labor cost about $850. I called Lennox Consumer Affairs to see if they can assist me with some of the labor cost since the unit was faulty. The represented said there is nothing that they can do. Item is poorly made; I would avoid purchasing any of their products as they do not support customers.

Horrible horrible horrible, they need to get their customer service and tech support under control, I've had a customer with a failing control board for weeks now and you're either on hold for hours and never get through or they tell you to call back later and no callback option for you, the new boards they've update for the ELUH don't work and I can't get through to anyone to get a resolution. Absolutely ridiculous.

Awful customer service. I am a gasfitter/contractor and couldnt get tech support without being registered. Everytime I called they were 'experiencing high call volume'. No call back option, you just have to waste more of your time. I tell me customers to avoid Lennox at all costs. Also, parts are outrageously over priced.

I bought 2 Lennox air conditioners, a 4 ton and a 5 ton unit for a newly purchased homebecause I was told they were the best companies. I wanted very good units for this expensive home. One day after installation, the first unit broke and was making noise. It was a poorly installed motor bracket which had to be replaced. The next day the second AC unit broke. I It was not cooling. The unit had adefective heating strip that was staying on inappropriately. My AC installers disconnected it and we had to wait weeks for parts. When I got my FPL bill, my FPL bill was $50 extra for those 3 days the unit was running with a faulty heat strip. I had to pay FPL $150 extra for those 3 days because of a defect in the machine which took weeks in the Florida summer to repair. I called up Lennox, who have really poor customer service and keep you waiting forever, and complained and asked to be reimbursed for the extra $150 their brand new unit had cost me in power bills for 3 days. They said they wouldn't reimburse me even thought it was their defective machine which caused me to have to pay $150 extra. Two brand new Lennox units each broke within 24 hours of installation. No one in Lennox seems to care. They had no sympathy or empathy. They could't care the least about both of their new AC units breaking on day 2 nor about their customers or customer satisfaction. . All they seem to want to do is deny problems and any claim. I would never buy Lennox again because of their products breaking and because of really horrible customer service and caring of the company about their customers and feedback.

We bought a top of the line HVAC system that worked great for a couple of years. When we had a problem and needed it fixed, Lennox told us that our warranty was no good because we hadn’t paid them to service it yearly. We had it serviced by another company but the Lennox tech said they didn’t do a very good job so no warranty coverage. This is a scam and I will report it to the BBB. Caveat emptor!

We bought a new home in 2019, with a new Lennox HVAC. The builder installed this unit KNOWING it was too small for our size home. So this is also on them. After 4-5 years it started not cooling as expected. We live in Central Arizona but our temperatures don’t get as high as Phoenix, thank God for that. Still it is dry on the attic where the unit is located. When it totally failed after numerous attempts to fix leaks, add Freon it cost us over two years 2k to keep it going. We finally gave up. Well they just removed the unit today and it was totally rusted out from the inside! They had copper coils right next to galvanized straps. Electrolysis was going on big time. We have no roof leaks, you could see where it was leaking from the copper. This piece of crap a/c of course is not longer available (wonder why!!!???) so could not get parts! 5 year old unit!! I would NEVER EVER buy another Lennox A/C. It is an over priced undependable product. Look elsewhere. We did, for a lot less than Lennox garbage. Run away for Lennox.