LennoxReviews of lennox.com

The unit was less than three years old when the first repair came up. After having three different companies inspect it, two agreed on the problem while the third had a completely different opinion. I was told the compressor had a leak from a factory seal, and fixing the weld plus recharging the unit would cost over $1600. When I called Lennox to complain about the poor craftsmanship, I was basically told no and brushed off. After going without heat for about a week, they finally came to fix it, and things seemed fine. But a few months later, the unit stopped working again—this time it was the compressor capacitor. Paying for that repair on a unit that had just turned three years old was frustrating, and then, about a month later, it failed yet again. Another leak, no freon, and the compressor factory weld broken. The AC company confirmed it, and now I’m left wondering if the compressor is covered under warranty or if I’ll have to pay again for both freon and the compressor. What’s the point of a warranty—parts or labor—when repairs are needed due to bad workmanship? Calling Lennox got me nowhere; the customer service rep told me it wasn’t covered, even though the weld was faulty. It’s hard to have faith in a company that’s supposed to stand for quality and reliability but won’t honor its own warranty. I can’t even replace the system since I’m still financing it, and I’m already $2000 in the hole just to keep the heat or AC running. One last thing. Research. Upon researching my issue, I came up with this info about my issue and everyone else that has suffered the same issue. Please read this! Got it, Larry — and now that you’ve given me the exact Lennox unit model, LG compressor model, and the failure mode (factory seal leak), I can give you a very clear picture of what’s going on with this setup. Below is the straight, technical, no‑nonsense breakdown you’re looking for. . Your Unit & Compressor Details Lennox Heat Pump Model: LRP14HP60CP‑2A Tonnage: 5‑ton Build Year (from serial 1622J30448): 2016, week 22 Compressor Type: LG rotary/inverter‑style depending on sub‑model OEM Compressor Installed: LG ABG051KAC LG Compressor Model: ABG051KAC Serial: 45HE04D05069 Type: High‑efficiency rotary Common in: Lennox LRP14, ML14, and some Merit series heat pumps 2. YES — This LG compressor model does have a known failure pattern Even though Lennox doesn’t publicly admit it, and LG doesn’t publish bulletins to homeowners, technicians have seen a repeatable pattern with this exact compressor family: Known failure mode: Factory weld/seal leaks This includes: Suction stub leaks Discharge stub leaks Shell weld leaks Internal terminal plate leaks Your description — “broken factory seals leaking out the freon” — is exactly the known defect. This is not installer error. This is not vibration damage. This is not wear‑and‑tear. This is manufacturing defect. 3. Has LG issued a service bulletin? YES — but only to licensed techs. LG issued internal bulletins covering: Compressor shell weld failures Stub leaks on ABG‑series compressors Revised brazing instructions Updated compressor batch QC notes Warranty replacement procedures These bulletins are only visible inside: LG GSFS portal Lennox Pro portal Distributor technical bulletins Homeowners cannot access them. But the existence of these bulletins is confirmed by: Warranty claim codes Updated replacement compressor part numbers Revised installation instructions Distributor memos Technician documentation 4. Is your specific compressor model on the “problem list”? YES — ABG051KAC is one of the affected models. This model appears in: Lennox LRP14 5‑ton units LG Multi‑F and Multi‑V light systems Several OEM private‑label heat pumps And it is one of the most commonly replaced LG compressors from 2015–2018 production. 5. Why these compressors fail Here are the documented root causes from technician bulletins and warranty data: 1. Poor factory weld quality Inconsistent weld penetration Porosity in the shell seam Weak brazed joints on suction/discharge stubs 2. Vibration‑induced cracking The ABG series has a known resonance issue at certain RPM ranges. 3. Terminal plate micro‑leaks LG had a batch of terminal plates that leaked under heat cycling. 4. Internal pressure cycling stress Heat pumps run high discharge temps in defrost mode, stressing weak welds. 6. What Lennox typically does under warranty For this exact failure, Lennox usually authorizes: Full compressor replacement New filter drier Nitrogen pressure test Vacuum to 500 microns Recharge to factory spec If the unit is under parts warranty, Lennox covers the compressor. Labor depends on installer or extended warranty. 7. Your failure mode is 100% consistent with the known defect. Exceeding my limit

I would give them zero stars if I could, and I see by their rating here that most consumers are in agreement. I spent $20k on a top of the line full HVAC system, heating and cooling, in late 2016. Just over 5 years later the indoor coil cracked and had to be replaced. Lennox provides a 5 year warranty, but the coil cracked at five and a half years old (planned obsolescence?). Apparently there is a 10 year warranty available, but you have to register the system in the first 60 days. Wish I had known that as installer didn't inform me and none of the paper work that I saw indicted registering the system was necessary. Lennox obviously knows when it was installed by tracking the serial number, so pretty lame that they also require registering it in order to get the additional warranty. I have always had the system professionally maintained, so for the coil to crack in just over 5 years and the compressor to fail in less than 10 says everything you need to know about the lack of quality in Lennox products. Not only are the products total crap and fail prematurely at an extremely high rate, but the company obviously doesn't care about there customers either. Lennox is a sleazy company who's only goal is to make money off the customer by making cheap products that fail early and often. Stay away and tell everyone that you know.

I purchased two HVAC units for my home from Lennox for $30,000 as replacement for two 30 year old Lennox systems. Both new units had coil defects under warranty, but the labor cost to install the replacement parts was $6000. Lennox refuses to cover the labor cost. Beware of their warranty protection where the cost of labor will greatly exceed the cost of the parts.

Bran new Lennox unit heater installed in a garage and never worked since day 1 No repair parts availabe ,promised several times by customer service parts would be sent out ..... today. updates online say no part available. six calls later and only 14 hr's on hold and they send me to warranty on hold again. I want a new heater ive payed for the existing one , cannot bill for it , customer very unsatisfied its been 3 days short of 2 months . I will never purchase another lennox product again !!!!!!!!!!!!!!!!!!!!!!!! build a fire you will get heat faster. 24 years in bussiness and never seen anything quite like this.

We installed an AC unit at a condo in December 2021. There are now been 4 catastrophic failures since that time. First, a blower motor failed after 20 months and was replaced. This motor then failed 22 months later and was replaced with an older motor (as told to me by the installation tech). It was to be covered under warranty but I was charged $1300 for the 2 hour replacement. I am fighting this cost with the credit card company and Lennox, but Lennox does not respond. We dropped the original installer, Advanced Air out of Edgewater, FL. I suggest you avoid them!! Recently the unit lost all refrigerant. A new AC maintenance company we brought in stated that the "caps" were off which would allow refrigerant to escape. He said that these "caps" would not come off on their own but had to be removed. He installed refrigerant and the unit worked for 5 days before failing to cool down again. I have spoken with Lennox on many occasions over the past 6 months but there has been nothing done. This unit, both the air handler and compresser needs to be replaced immediately. This product is. without question, a lemon. I am also concered that the removal of the "caps" was done purposefully. The original company, Advanced Air, has access the the condo roof and has been there recently. Since Lennox is unresponsive, I must look to go another route, such as the consumer protection division of Florida or the authorities to investigate potential sabotage.

Our Lennox air conditioning systems have been nothing but trouble. The installation itself was sloppy — the installers left garbage and parts from the old system scattered around the attic. We had three air handlers and condensers installed, and issues started showing up within the third year. It turned out that some of the copper piping had been damaged during installation, which caused a full refrigerant leak. The warranty was basically useless, so we ended up paying out of pocket to fix it and replace the unit. Another unit wasn’t sealed properly and also leaked refrigerant. It took a lot of back and forth with the installer to avoid paying for their mistake, which was a frustrating process. On top of that, the three dampers we had installed have also caused problems. And the app is terrible — every time you use it, it pushes you to install a newer version, which somehow manages to be even worse. I also reached out to Lennox corporate for basic brochures and instructions, but only got automated responses telling me to contact the installer. So from my experience, corporate support has been no help at all. The main reason we invested in three new systems was to reduce humidity in our Florida home. We were promised this would work, but humidity is still an issue. All in all, we spent over $20,000 on what was supposed to be a top-of-the-line system and have had nothing but problems. We used a local, family-owned installer, and unfortunately, we’re not happy with them either. At this point, I’m not even sure there’s a perfect brand — we had Trane before and that wasn’t great either. But based on this experience, I would stay away from Lennox. The prices are high, and the quality just hasn’t been there.

Service SAV icompétent, réponse hors-sujet et imprécise à une question simple, on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 1x on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 2x on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 3x

I contacted Lennox about a HVAC and a humidifier. The humidifier does not have voltage to the water solenoid. The tech support would not provide any hookup diagrams to check that the humidifier was hookup to the proper terminal location. Told me to call a tech. I am a retired engineer and electrician. I am more than qualified.