Lems ShoesReviews of lemsshoes.com

Shoes are very narrow, not for wide feet. Like other reviewers noted, Lems doesn't publish negative reviews on their website. I left a 2-star review for their new Primal Eco shoes that was never published.

I dislike leaving negative reviews for any company, and I gave Lems numerous chances to resolve the situation by covering the return postage cost, but they declined. My problem isn't with the product or any damage during transit. It's simply that I was handed the shoes outside of any packaging, without a box or bag. Although the shoes weren't damaged, I believe other customers might also consider this poor packaging. Lems failed to acknowledge the issue and showed no interest in investigating or addressing it. As an update to my previous review, I also submitted a similar review on the company's website, which was never published. I believe it's crucial that reviews about a product and company accurately reflect what is being offered. Manipulating reviews to attain a higher overall score likely reveals more about a company than anything I could articulate here.

Lem's shoes could be the most comfortable shoe I have worn, but the build quality is poor and the customer service is poor as well. They just don't seem to care

Poor quality shoes, I've had 3 pair and they all wear out far before the shoe should. The rubber sole in my latest pair turned rock hard into plastic basically, and the company said they're aware of the problem, and advised I get them re-soled by a shoe smith or buy another pair. They quit returning my emails. Terrible customer service, and even worse of a company to knowingly sell bad product. They also don't allow for anything but 4 or 5 star reviews to be published on their website. That in itself sais a lot...

Skip Lems, between poor quality products and mostly poor customer service, it's actually cheaper to buy a pair of Vivos if something goes wrong, which it did in my case. I'm downgrading my review to 1 Star from 2. I ordered a pair of Boulder Boots in leather during the Black Friday sale in 2022. Due to a technical error, two orders were billed and sent. I'm a house sitter and was just across the border waiting for the shoes to arrive on the US side of where I was staying in Canada. Lems waited a week to ship the order and by the time they arrived I had already gone onto my next assignment, leaving them trapped at the border. I wrote my 2 Star review and several more because they claimed the system didn't make an error and refused to help me. Shortly after the reviews were up I got a response to my original support ticket after it going unanswered. During my back and forth with Lems it took a couple of weeks to get them to agree to fix the double order error, which is a point in their favor and I had planned on updating this review with a positive experience because Kim, the support person helped me deal with all the issues and I felt good as I got a partial refund. However, after only a handful of times wearing the shoes, turns out the pair I have is faulty so I contacted support again to see what my options were. I was told by Connor that they would refund the remaining amount and I can keep or donate the defective boots. That's fine, except I had to pay $20 in receiver fees, then another $30 to reship the pair I got, and another $50 for customs. Now I'm stuck with crappy made boots that cost me $90 and I still have to find a cobbler that can repair them and pay that person, bringing the price up to at least the original price I paid for the boots anyway. Which I could accept if I wasn't concerned that they're just going to fall apart again anyway and I'll need to pay more again to fix them. And lastly, I wish I had read all the other bad reviews about these shoes and the customer service. I will be telling my barefoot friends to avoid Lems.

The boulder boots are complete trash. Stay away from them. They are made out of terribly stiff leather and run way bigger than the advertised size. You also have to pay for return shipping.

On Sept 8/22 I placed an order with Lems Shoes for Men's Boulder Mid Size 12.5 On Sept 9/22 I requested a change for a size 11.5 Response received from Kim, Lems Support Hero, indicating that SHE WILL SEND A CANCELLATION REQUEST TO THE WAREHOUSE (see below). NOTE: I did NOT cancel the order ! Original charge on my VISA USD$ 129.95 / CAD$ 175.98 Refund received on my VISA USD$ 129.95 / CAD$ 164.44 I will not place another order and loose out on the exchange rate. Furthermore, I will still be uncertain if the boot will fit since Lems sizing is problematical; it dose not follow typical US size charts. Most customer reviews indicated that Lems boot sizes are smaller than normal US shoe charts. I am not at all happy dealing with Lems. Sincerely, Toma Diamantstein Ottawa, Ontario, Canada Kim (Lems Shoes) Sep 9, 2022, 10:54 MDT Hi Tom, Unfortunately we cannot make changes to an order once it has been submitted. I will send a cancellation request to our warehouse and let you know what they say! If they can cancel your order, you will be refunded and can place a new order for the correct size. Kim Support Hero Lems Shoes ======================================== Kim (Lems Shoes) Sep 12, 2022, 09:51 MDT Hi Tom, Just reaching out to follow up on YOUR cancellation request - our warehouse was able to cancel your order. You will receive a refund within the next couple of business days. In the meantime, feel free to place an order for the correct size. Thanks! Kim Support Hero Lems Shoes On Monday, September 12, 2022 at 10:16:24 a.m. EDT, Lems Shoes wrote: Lems Shoes ORDER #496655 Your order has been canceled Order #496655 was canceled at your request and your payment has been refunded . Refunded Items Men's Boulder Boot Mid Vegan Jet Black / 12.5 US Refunded $100.00 Subtotal $100.00 Shipping $29.95 Taxes $0.00 Total $129.95 USD Visa $129.95 Refund Visa

Lems Shoes Company touts comfortable wide, toe box shoes and states they provide free returns. They Do Not tell you that they charge you $8 for the return label. On their website, they encourage you to buy a few pairs of the same shoe style at different sizes (they state their shoes run small, so order 1/2 size larger). So essentially, if you buy as they suggest you have to pay their $8 charge for the return label or else keep a pair of shoes that don’t fit! Very disturbing business model. Plus the shoes just don’t fit as marketed. I strongly encourage buyers beware when dealing with Lems Shoes.