Leggett & PlattReviews of leggett.com

This review is 4-start because of the outcome, mainly because of the diligence of Mark, the customer service manager. I 'inherited' a sofa bed when purchasing a condo. The head section tilts up for reading etc. Due to some rivets that sheared off this would fall far beyond vertical, so not suitable for sleeping. Mark helped to identify the culprit parts by sending the diagram, verified that these are the problem, and had them sent out. It DID take a bit of time and persistence to reach him, so the internal routing of the issue was substandard. But once he got on the case I felt like I was being attended to appropriately.

I bought two twin beds from Saatva (also not great) we ordered the adjustable bed bases to go with the bed. We have had the beds and the adjustable frames for less ten a year and on the same day both of them stopped working, I called Leggett an Platt they were nice and got the first one that went out going, Right after they fixed that one the OTHER one went out I called them back and this one wouldn't fix.. So they referred me to the Leggett and Platt service. they did sent me a part but now can't get service to come put the part in. SOOOO disappointed, in both companies!!

Terrible company and customer service. After spending thousands on two beds from them, I can 100% tell you to run to any other company before buying here. They also sent us used accessories for our headboard assembly. I would think after a 4k bed, I was eligible for new parts but nope they sent used and they weren’t even in a package, they were thrown in a cardboard box. It is very unprofessional and when you call in, the employees fit their standards, very unprofessional.

This is a shady company to say the least. I ordered replacement parts for my bed and was given the name of a company to help with assembly - National Assemblers. They charge $190 up front. I saw their reviews (no-shows, arriving without tools, etc.) and decided to cancel. My guess is that L&P is getting a kickback from these people. Additionally, I could not get a refund from parts that I ordered and couldn't use b/c they said my bed was out of warranty.

I am so mad I paid 90.92 for a remote shipping and handling I paid to send them their remot n they telling me they only sent me back 67.00 I asked why and the reason was I had to pay taxes and shipping I wasn’t told that when I bought it. money is hard for ppl for you to be a million dollar company you keeping ppl money for what they paid I sent you 90 I want it back they said they refunded me my money and never did I got this big as receipt my bank never saw my refund so that’s the second time they lied so I’m doing a dispute

Question was "What went wrong" EVERYTHING !! > USB ports on bed stopped working > Still under warranty > Insurance Co. Keeps you on phone 1 hour only to tell you "now that you've let us know, you need to call manufacturer Leggett & Platt with claim #" > You spend next hour discussing broken part. Then Leggett & Platt says " now you need to call insurance company back and give them this part number & cost" > When you say "I bought the warranty shouldn't that be your job"? Rep. becomes arrogant & condescending, stating "you want it fixed or not, this is how its done. You don't call them back, no part, totally up to you ". > You call back insurance company, another 30 mins to provide them part info. They say " you need to call back in a week to check status and get tracking #. I said "why did you take my email if I have to call back to get that info?" Reply " that's the way its done ". You ask for confirmation of final call back #, they say use claim #. > You wait 1 month = NOTHING > You call back insurance/warranty company, they say " I have nothing showing but shipped". Ask for tracking number = NONE > I hung up, called salesman at Mattress Firm , he says" we don't usually take care of that". Of which i said " but I purchased the extended warranty at your recommendation and it doesn't work" >Mattress Firm says "call the manufacturer directly, (my thoughts $#!+.) I said " you call them" he agreed, called back a few minutes later, said I found the problem ". The manufacturer had your name spelled wrong, the wrong address, the wrong phone # and didn't have your email address. They shipped out the product immediately but it was returned, need to start over". >i called BS on that info because both the insurance company & manufacturer make you repeat it over & over. >Mattress Firm says "all taken care of will receive in about 10 days " We will see!. > So folks, although Mattress Firm never disclosed you must work with insurance & manufacturer for warranty coverage, including pricey extended, you are on your own the minute you step out that door. Make Mattress Firm fix the issue, that's who you paid the thousands of $$$$ to. >NEVER PURCHASING LEGGIT ^ PLATT AGAIN!!! >

Do not ever buy a product made by Leggett & Platt because if something goes wrong, you will never get any customer service or get your warranty honored. We bought an adjustable bed from Mattress Firm and because the frame is manufactured by Leggett & Platt, we have to deal with them direct rather than with Mattress Firm. Six weeks into it and we still do not have a new bed frame so all the money we spent went down the drain. We are giving up and and will buy another bed frame ourselves. We had no idea when we bought the bed and told about the warranty that if anything went wrong we would have to deal with the manufacturer themselves. And further had no idea that Leggett & Platt had such a poor reputation!

We experienced problems with two mattresses being higher on one end and the remote stopping before it reaches it's proper level. I requested a service call but it was difficult getting it set up. The tech who showed up appeared to be just punching a time clock and not interested in assessing the problems. Parts had been delivered but he denied they were needed. Our frame was supposed to be a bed hugger but you can't easily reach back to the night stand so don't believe it is. We asked the tech. He wanted to know how far back we have to reach...shouldn't he have checked the model number? He didn't want to troubleshoot and left it up to us to problem solve. I've had 2 mattresses on this frame and both curved up at the foot. I assumed it was the frame. He didn't see the problem until I showed him how you could put your hand under it at the foot but not the head. I then asked why don't we reverse the mattress. Interestingly it was also high in front so BOTH mattresses we purchased for this base had this defect?...I find that very odd. He did find that the mattress retainer bar at the foot did not go back in the slot after lifting the foot of the bed up. He had no explanation for that except to push it back in. Then I asked him why the remote doesn't always lower the bed completely and I have to press it twice. He said my finger may have slipped. I am very attentive when holding it down but he couldn't explain why it does it with the automatic button which you don't have to hold. He wasn't interested in looking into it. After his visit he spent more time in our driveway before he left than he did in our house...just punching the clock. So the frame is flawed and the tech is ignorant and lazy. You really want to buy a Leggett & Platt?