Joseph R.
Worthy Service Manager
This review is 4-start because of the outcome, mainly because of the diligence of Mark, the customer service manager. I 'inherited' a sofa bed when purchasing a condo. The head section tilts up for reading etc. Due to some rivets that sheared off this would fall far beyond vertical, so not suitable for sleeping. Mark helped to identify the culprit parts by sending the diagram, verified that these are the problem, and had them sent out. It DID take a bit of time and persistence to reach him, so the internal routing of the issue was substandard. But once he got on the case I felt like I was being attended to appropriately.