MetLife Legal PlansReviews of legalplans.com

Met Life would be a good plan if they kept their provider list up to date, held the providers accountable and actively recruited new providers. Met Life will take monthly premiums from government employees knowing they do not have an adequate amount of providers in the employee's area or state. They are literally collecting money knowing that their customers will not be able to take advantage of the services that they are supposed to provide. Be careful when selecting legal plans. Make sure the provider actually has a network. Employee HR needs to also do their part when contracting with these business.

Worst ever! Claim process takes FOREVER to complete! This is by far the worst customer service ever! They can't give you any updates on what's going or even if your claim has been touched or not. It's way pass the 21 business days and no one can give you an update. What a joke! Will not continue with this plan. Wish I can discontinue this service right now! I can't believe it takes a company so long to review a two page document and two receipts!

Horrible, horrible customer serivce. Claims and appeal process is very slow, and confusing. Customer service don't how to do their job, blames you, and supervisors will never follow up with your case. Horrible!!

over the phone customer service is very poor and obnoxious. Attorneys are great! Only the Metlife customer service was bit rude

I looked for attorneys for basic issues in the Seattle area, I'm not sure if they cherry pick what they want to work on being affiliated with MetLife, but no law office said they had attorneys available to answer my issue. What's the point of paying into this and having attorneys participate if they don't make any availability? This year I refuse to pay this out of my paycheck to see no return.

Absolute scam of a plan. Lazy, irresponsible attorneys don't return calls or emails. Everyone except one I had to chase down. The ones I spoke to said they weren't interested because they don't get paid enough. Unless its involves zero work they won't touch it. Not even simple wills or trust, traffic tickets and most of all my ID theft with debt that wasn't mine! Was not able to get one attorney to assist with any of it. So I went to consumer attorneys dot com. Had to hire an attorney to do the will and trust for $750... I have never been so angry and disappointed with a service in my life, completely useless.

I'm a veteran who subscribed to this plan under the Federal Employee program. It sounds legit and functional, but in practice it is practically useless and borderline fraudulent. The attorney listing in my area (southern CA) was outdated with many of the listed legal firms out of business, out of the area (northern CA), or did not provide the practice area I needed even though listed in the Legal Plan attorney listing. In the FINE print, this plan does not allow you to cancel until the duration of the plan's coverage providing the Florida-based underwriter/administrator to suck premium payments out of your bank account. Also, your not able to directly speak with a live agent by phone, but only through chat with the agent's name not fully available (e.g., Linda G.). To end this plan supposedly they are to send you a renewal notice but that never arrived. Would advise to stay away from this MetLife plan.

Based on my experience with MetLife Legal Plans, most of the attorneys listed either no longer work for the firm or do not accept the plan. I spent over a year, from October 2024 to November 2025, searching for help, repeatedly calling and checking every updated attorney list they provided. Ultimately, I found only one attorney who still worked with MetLife Plans, but they were fully booked and unable to accept new clients.