Tracy M.
Not as I had hoped
The shelves do not seem to be reclaimed wood, although I was assured that they are. They do not have the character of reclaimed shelves and my shelves are way too dark. I wish the site had more clearly made their color choices available. I’m not sure if it has to do with the browser that I was using because that was also a problem when I tried to order the first time. Anyway, I take full responsibility for what was ordered, I just didn’t realize that the color I picked was as dark as these shelves ended up being. It makes me sad. Now I must sand and try to adjust the color to get what I was hoping for.
Response from LegacyhandcraftApr 26, 2023
Hi Tracy, I understand that you were disappointed with the color of the Made To Order shelves you purchased. I'm sorry they weren't what you'd hoped! I did want to point out that there is an image in the listing showing all three color options side by side. For these shelves, we offer a Natural (unfinished, no stain), Rustic Brown (dark brown stain) and Rustic Gray (light gray stain). This order was placed for the Rustic Brown shelves with the dark brown stain. While the Natural shelves can vary slightly, the Rustic Brown are very consistent and are the darkest shelves we offer in this style. Unfortunately, as these were custom made to fulfill your order, we aren't able to offer an exchange or refund. I, too, have experienced issues with ordering something online that looked to be a different color than what arrived, due to the screen on which I was shopping. It can be very frustrating! I hope you are able to adjust the color to be closer to what you were hoping. If you are looking to order anything additional in the future, please note that we do offer samples of the different shelves and finishes on our website. The safest and best way to be sure that the Made To Order shelves are exactly what you want would be to have a sample in the room where they will hang to see how the light and colors work together. If you need any additional assistance, please feel free to reach out - we are always happy to help! Kristi