Joshua B.
I dunno what to say except the welcome package disappeared & CS is AI.
I dunno what to say except the welcome package said it worked, & didn't. I was only charged for verifying my card, miniscule amount, which will be refunded. I went to chat/customer service, which is clearly AI. Not very helpful. Then went to "contact us" email, who referred me back to the chat lol. I deleted my card & don't expect I'll be hearing anything or even attempting to get my welcome package. Place seems fine if it works, but a purchase said it worked, didn't, & now my welcome package disappeared. Too much effort just to lose my $. I am signed up to 50 other placed who will take my $ without any effort on my end whatsoever:)
Response from Legacy Social Casino (ex Legacy Arcade)Jun 16, 2026
Thank you for sharing your experience, and we're sorry to hear things didn't go as expected. We understand how frustrating it can be when a purchase appears successful, and this is definitely not the experience we want anyone to have. The card verification charge you mentioned is a temporary authorization and should automatically be refunded. That said, we recognize that doesn't address the missing welcome package or the time you spent trying to resolve the issue. Our website chat is AI-powered to help us assist customers more quickly, but email inquiries are handled by our support team, who are available 24/7. Have you received a response from them yet? We appreciate you taking the time to share your feedback. Experiences like yours help us identify areas where we can improve both our systems and our support process.