Marius J.
My honest review about leelootrading
My honest review about leelootrading: I've been with many propfirms for a while now. I never experienced something comparable in terms of being unprofessional and transparency. First: I've been trading on my PA-Account rarely because I am only searching for A+ setups to occur. But that doesn't fit to their rule of being active in trading while having a lifetime subscription. So I had to pay monthly fee after one month they took my money. I took that as it is as I found it on their website as a legit rule. My feedback on that was received by them via mail: That is a sign to me that they really don't want successful and professional trader. They want you to force into trades and lose accounts. But the worst part began later on. I reached a good profit on my account (25k account). One day after my monthly fee payment via paypal, they deleted my PA-Account without saying anything. So on the next day I directly sent an email to the support. "Apparently, a problem occurred with the renewal of your account through PayPal for that reason we have canceled the monthly subscription of account PA-LL0XXXX-XXX invoice XXXX and we must check if we received the payment to help you. However, we must verify through the original PayPal payment receipts that you have made the payments." The payment was 100% correct (I have proofs) and received. So I had to send them the receipts for the payment. Since then they didn't react to any of my mails. This behaviour is totally unacceptable! I also had a data subscription which I wasn't able to use because of that. If you're a serious trader my advice would be to not fall for leelootrading. I wish I had to say something positive but sadly I had to give my first ever bad reputation on trustpilot. Well deserved leeloo.
Response from Leeloo TradingOct 7, 2024
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how upsetting this situation has been for you, and we want to assure you that this is not the level of service we strive to provide. Your feedback is important to us, and we take issues like this very seriously. Regarding your PA account and the PayPal payment issue, we regret that there was a miscommunication and delay in resolving the problem. We would like to look into this matter further to ensure it is addressed properly. Please rest assured that it’s never our intention to prevent successful traders from excelling, and we absolutely support the development of professional traders who make thoughtful, strategic trades. We encourage you to reach out to us again so we can fully resolve this issue and help restore your trust in Leeloo. Your satisfaction and success are our priorities, and we are committed to making things right. Warm regards, The Leeloo Team




