Lee JeansReviews of lee.com

I placed a order with Lee on 5:20 PST pm on a Thursday. Immediately, I realized that I had made a mistake. I called immediately, but their customer service was closed for the day. So I woke up early (I'm on the West Coast) and called right away, very early in the morning. A service agent said that, because I failed to call back within a two-hour window, I could not change the order and be issued an exchange or a refund. She also told me there was no supervisor who could help me. Dealing with this agent was like deal with an automated non-person. She couldn't even acknowledge my frustration. This company is not customer oriented and I will never, ever deal with them again.

perfection for responses poor on quality

I bought a pair of pants that did not fit. I returned them on December 29th per their instructions. It is now January 22 and I still have not received a refund. I called customer service and received no help. I will never shop here again.

WARNING!!!!! DO NOT ORDER FROM THIS SITE!!! I order two pairs of slacks and one pair of jeans in order to get free shipping. The next morning, the two pairs of pants were cancelled because they did not have them in stock. Several days later, the items they DO NOT HAVE IN STOCK are still showing up as available on their site!!! I requested to cancel the WHOLE order and refund my account. I was told there was a 2 hr window to cancel orders. It took them 5 minutes to take the money out of my account! Catching hell with this company. I WILL NEVER ORDER FROM THEM AGAIN!!!!! Spoke with a rep this morning and was told the order was "being prepared" to be shipped! If the order has not been shipped yet, there should not be a problem with cancelling the order??? I am now on the phone with my credit card company trying to cancel the transaction. Even if I have to pay for STOP PAYMENT, I will!!!

I placed an order online and everything was out of stock so they cancelled the whole order. They have you write a review after you purchase and so I left a good review but they don’t deserve it.

Horrible customer service. Lees sent me a sweatshirt instead of 2 pairs of jeans. After an hour on the phone, all they could do is refund me my money after I print out the fed ex label they emailed me and return the item they sent me by mistake because, they are unable to send me the jeans I ordered because they don’t have any in their “free stock”. The only way they can guarantee before Christmas delivery is for me to re-purchase them and they can give me free shipping, yes… they are in stock for purchasing but not in stock to send me what I’ve already purchased. Oh, but they did offer free shipping, shame on you Lee.com.

I have to give Lee 5 stars for their fabulous Flex Motion jeans! They're so comfortable I can't believe it! I just ordered 2 more pairs. Better than leggings for me, anyway. So stretchy and comfortable I can do anything in them and yet because they're more substantial they hold in the flabby stuff that needs control. Some of you know what I mean! The size 10 short fit me perfectly. If I had one suggestion it would be to make jeans like these that go to the waist, not below. This way everything gets tucked in! I've never had to deal with customer service so no comments there. Ordering online is a breeze. Please Lee gods: don't change these jeans except to make them high rise!

Reso un jeans il 24.10.2021. ad oggi 28.11.2021 non ricevo ancora il rimborso nonostante diverse mail di richiesta. insoddisfatto