LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

Showing 231 reviews with 1 star · Clear filters

Disgruntled G.
Nov 20, 2025
Ordered almost 2 weeks ago
Ordered almost 2 weeks ago Got notified that the we’re on the way a week ago today Said they were on time for delivery on Tuesday It’s now Thursday and still nothing No lights No notifications of delays The tracking app hasn’t updated since 12 am on Monday I really hope they show up today I’m regretting my decision to purchase this light kit with every passing minute
Response from LED Factory MartNov 21, 2025
Dear Customer, We’re very sorry for the delay and frustration caused by your order experience. This is not the level of service we aim to provide. Shipping delays can occur, but you should always be kept informed. Please reach out to our support team [email protected] with your order details so we can track your shipment and resolve this quickly. Your satisfaction matters to us, and we’ll do everything we can to ensure your light kit arrives as soon as possible.
Report
John M.
Nov 18, 2025
I ordered seat back protectors. Big mistake!
I ordered seat back protectors for my Bronco. They said they would ship right away. Three weeks later, when I emailed them, they said my order was being processed. Another three weeks later I got a shipping notice. The tracking said it was in transit from Mainland China! I emailed them again and was promised a $10 refund but it never came. I eventually got my product but never got the refund. You decide for yourself if you want to do business with these people. I certainly won’t!!! By the way, I was offered $10 to write a good review.
Response from LED Factory MartNov 19, 2025
Dear John, We sincerely apologizes for the shipping delays and the lack of timely communication you encountered. We understand your frustration and acknowledge the failure to deliver the promised refund, which does not reflect our service standards. We are committed to improving and appreciate your feedback. If you wish, please contact us directly so we can try to resolve any outstanding issues. Your business and trust matter to us. Thank you.
Report
Jay I.
Nov 18, 2025
Cancel order..NOW
Tired of waiting for lights I needed weeks ago. NO I AM NOT PATIENT..I WANT TO CANCEL ORDER.IF YOU CANNOT FULFILL ORDER THEN CANCEL,I WILL BUY FROM ANOTHER DISTRIBUTOR. DID YOU GET IT..I WANT TO CANCEL ORDER.I WILL CONTACT MY CREDIT CARD COMPANY..DID YOU GET IT..I WANT TO CANCEL ORDER!!!!
Response from LED Factory MartNov 19, 2025
Dear Jay, Thank you for your feedback. We sincerely apologize for the delay in delivering your lights. While we strive to ship orders within 24-72 hours and provide timely delivery, some orders may experience longer transit times due to various factors. We appreciate your patience and are working to improve our shipping process. Please contact us directly if you need assistance with your order. Thank you for your understanding.
Report
Cory O.
Nov 15, 2025
If I could rate lower, I would
Sent wrong part, and is now ignoring return requests. I wouldn't order again if my life depended on it
Response from LED Factory MartNov 17, 2025
Dear Cory, We’re very sorry to hear about your experience and truly regret the inconvenience this has caused. It sounds like you received the wrong part, and we take that seriously. That’s not the level of service we aim to provide. Our support team will reach out to you directly to arrange a return and ensure you get the correct part as quickly as possible. Thank you for bringing this to our attention.
Report
John D.
Nov 14, 2025
Cost me $1300 in repairs
Wrong fuse size for the tap. Supposed to be separate 5a and 10a fuses for the fuse you are tapping into for both the ignition and the lights. The 15a they provided prevented my car from starting, kept turning over until it failed, check engine lights came on and all 8 ignition coils threw a code and are fried along with the plugs. Customer service offered a $6 refund and 15% off my next purchase for a $1300 repair. Absolutely ridiculous
Response from LED Factory MartNov 17, 2025
Dear John, We’re very sorry to hear about your experience and the serious issue that occurred. That’s not the outcome anyone should have with our product, and we understand your frustration. We want to thoroughly review what happened to determine whether the part was faulty or incompatible with your vehicle.Our support teams can investigate further and work toward a fair resolution. Your feedback will help ensure this doesn’t happen again.
Report
Larry V.
Nov 14, 2025
condensation in light
The light had condensation in it within 2 weeks of installing
Response from LED Factory MartNov 17, 2025
Dear Larry, We’re sorry to hear about the condensation issue and understand how frustrating that can be. Our products are designed to withstand weather conditions, so this shouldn’t happen. We’ll assist with a replacement or solution right away. Your feedback helps us improve product quality.
Report
Petr S.
Nov 13, 2025
It’s been almost two weeks and I didn’t…
It’s been almost two weeks and I didn’t received my order. Not even email absolutely nothing!?
Response from LED Factory MartNov 14, 2025
Dear Petr, We’re sorry for the delay and the frustration it caused. Our records show the order was shipped and a confirmation email was sent, but carrier delays can happen. We’re actively tracking the shipment and will update you within 24 hours. Please double-check your spam/junk folder for our messages Your satisfaction is our priority.
Report
Herbert J.
Nov 13, 2025
The turn signal lights were wrong and…
The turn signal lights were wrong and head light high beams shut them selves off.
Response from LED Factory MartNov 14, 2025
Dear Herbert, We’re sorry to hear about the issues with the turn signals and headlights. Customer safety is top priority, and we appreciate the chance to fix this. A return label has been issued for a prompt return, and we’ll process a replacement or refund as soon as the item is received. We’ll also review the product for any wiring or compatibility concerns to prevent recurrence. Your safety and satisfaction are essential.
Report